Donor Relation Executive will play a pivotal role in maintaining & nurturing relationships with Donor who support our humanitarian effort. Primary responsibility will be to engage with existing donors, identify prospective supporters & ensure a steady flow of funding to sustain our project.
...
Customer Service
Communication Skills
Problem-Solving
Empathy
Patience
Active Listening
Product Knowledge
MS Office
Indenpendent
Team Player
Positive Attitude
-Be punctual with your schedule and make up to your work with responsibility.
-Of course if you are talented and hardworking, you will have the chance to be promoted to handle a complete system from the logistic customer service. (Which means your salary will be raise by hourly)
-If you think that this is an easy job, please don’t apply. This position requires a person who are responsible.
Strong English Communication
Analytical Thinking
Analytical
Troubleshooting
Problem-solving skills
Solution-oriented mindset
Microsoft Office Applications
Multitask
Self Motivated
Customer Service
Communication Skills
Problem-Solving
Empathy
Patience
Active Listening
Product Knowledge
Time Management
Adaptability
Conflict Resolution
+17
Posted
2 days ago
Chat Available
You can chat with the employer only after applying for this job.
Collaborate with internal teams, including sales and logistics, to resolve complex customer issues and escalate problems when necessary to ensure timely resolution.
Identify and escalate recurring customer issues or feedback to management, contributing to continuous improvement of products and services.
Maintain a high level of product knowledge to effectively answer customer questions and recommend appropriate solutions.
...
For escalated cases, monitor progress according to the process and follow through until the case is closed — take end-to-end ownership of every case, regardless of issue type.
Conduct customer satisfaction (CSAT) call-back surveys according to the schedule and quota assigned by management, and complete valid questionnaires on time.
Apply empathy and de-escalation techniques to calm and reassure customers, maintaining a professional and courteous manner at all times.full time position also available
...