Hisential is a hospitality company that delivers best in class, premium personal healthcare
experience for its clients. Our objective is to build an organization that matches the Hisential
Identity and delivers on our long-term business goals.Hisential is a hospitality, personal healthcare concierge business delivering a premium personal health experience across Singapore and Malaysia. For most clients, the Client Experience Executive is the first face they see when they walk through the clinic door, and often the last person they speak to on their way out which makes this the role that shapes a client's first and lasting impression of every single visit.Every Hisential patient has a personal health concierge team as their one point of contact for everything from booking a first consultation to chasing lab results and managing follow-ups.Behind that concierge sits a coordinated team that ensures continuity even outside clinic hours, so a client's care never depends on whether one person happens to be available. No call centres, no repeating their story, no chasing reports just doctor-led medical care that stays joined up from a client's first visit through to their long-term outcomes.
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Leverage product knowledge to deliver Adoption Health Checks based on the Customer Journey Milestones, customer intelligence and risk/expansion indicators.
Run and participate in regional User Forums, or customer events to drive community learning, best-practice sharing and broad adoption momentum.
Conduct ad‑hoc customer engagements through video conferences or on‑site visits to address emerging needs, guide product usage, and remove adoption blockers.
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Problem-Solving Approach: The ideal candidate excels in understanding client needs and positioning the product or service as a tailored solution, paired with excellent customer service. They should ask probing questions, listen actively, and offer innovative solutions that align with client goals.
Long-Term Relationship Building: Building trust-based relationships is key. The candidate should focus on cultivating long-term partnerships, not just closing deals. A consultative approach requires patience, empathy, and a commitment to customer success beyond the initial sale.
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Drive business relationship with account, understand the customers’ business and ensure customer intimacy. To maintain close and frequent contact with all necessary personnel within customer and Nestlé to resolve challenges, issues and queries as they arise.
Develop strong working relationships with both eCommerce business partner and agencies to ensure a consistent user experience.
Drive ongoing innovation to enhance online shopping experience and improve order fulfilment, customer service and content accuracy to boost demand for online sales.
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Drive business development by identifying, developing, retaining, extending, and acquiring accounts, and collaborating across teams to attain objectives
Strategize for growth by developing and implementing annual territorial plans to achieve sales goals and future growth, and profiling accounts to position RDMY strongly to win tenders
Maintain data integrity in REXIS Salesforce by regularly updating accounts/contacts, and ensuring weekly entry and monitoring of activities and business opportunities
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