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100+ Customer Experience Jobs in Federal Territory - September 2026 - High Salaries
Showing 196 jobs results for
"customer experience"
in Federal Territory
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Manage Alert
Undisclosed
KL City
- Collaborate with customers to understand their business goals and technical requirements.
- Partner with customer architects team to help align architecture to customer business needs.
- Create and document tailored Customer Success Plans that align with customers' business and technology goals, conduct reviews, and track progress. ...
Posted
2 days ago
MYR9,000 - MYR11,000 Per Month
Bangsar South
- Run quality reviews and calibration sessions, and deliver training and onboarding that build product knowledge and service skills.
- Translate recurring contact drivers and client feedback into process, knowledge, and workflow improvements with CX leadership, U.S. counterparts, and cross-functional partners.
- Manage scheduling, coverage, and workload distribution to meet service level expectations. ...
Posted
a day ago
Undisclosed
KL City
- Process Improvement: Translate recurring contact drivers and client feedback into process, knowledge, and workflow improvements with CX leadership, U.S. counterparts, and cross-functional partners.
- Workforce Management: Manage scheduling, coverage, and workload distribution to meet service level expectations. Oversee team performance (~80 tickets/agent/day).
- Compliance & Risk: Reinforce compliance and risk procedures across the team. ...
Posted
18 hours ago
Undisclosed
KL City
- Support on-ground event management including setup, registration, and stakeholder coordination.
- Maintain and update event trackers and ensure timely communication across teams.
- Marketing Coordination ...
Posted
5 days ago
Undisclosed
KL City
- Excellent communication and interpersonal skills, with the ability to explain technical concepts in clear, simple language.
- Detail-oriented, organized, and able to manage multiple customer requests in a fast-paced environment.
- Comfortable working with digital platforms and HR technology solutions; prior experience in SaaS or HR tech is an advantage. ...
Posted
5 days ago
MYR2,500 - MYR3,000 Per Month
KL City
- Relationship Building: Foster trust and build strong relationships by going above and beyond to meet customer expectations.
- Data Management: Accurately document customer interactions and service details in the call center database.
- Continuous Learning: Stay updated on Speedoc’s healthcare services and operational procedures through regular training sessions. ...
Posted
17 days ago
Undisclosed
KL City
- Monitor the overall health of customer environments considering cases, critical issues, outages and ongoing projects, and conduct diagnostic health checks as needed.
- Advocate internally for customers to facilitate the resolution of customer issues through coordination of efforts among Splunk’s internal organizations (technical support, services, sales, product development, product management, and executive leadership teams).
- Proactively analyze customer issues and interactions to identify training and additional services needs, engage internal teams for delivery. ...
Posted
8 days ago
Undisclosed
KL City
- Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
- Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
- Liaises with external vendors and service operators to fulfill booking changes ...
Posted
2 days ago
Undisclosed
KL City
- Develop and maintain deep trust-based customer relationships with diverse partners and customers through proactive engagement on complex customer issues, creating a culture of collaboration at pace across internal interfaces.
- Analyze customer service issues together with the Customer Experience Team Lead and implement service level improvements through data analysis and insights and conduct root cause analysis on complex, repetitive and common issues that reoccur, turning customer feedback and pain points into meaningful solutions and outcomes.
- Deploy customer experience improvement areas with team members and customers to improve established practices and policies. ...
Posted
a day ago
Undisclosed
KL City
- Lead design and discovery activities, including facilitating workshops to identify pain points, opportunities and develop user-centric experience improvements
- Design future-state operating models, business processes and transformation roadmaps
- Collaborate effectively across EY teams and with client stakeholders to deliver quality outcomes within agreed timelines ...
Posted
16 days ago
Undisclosed
KL City
- Develop short- and long-term strategies to drive top-line sales and maximize store profitability.
- Lead, coach and inspire associates to achieve their individual potential and sales goals.
- Build strong product knowledge and selling capabilities across the team. ...
Posted
23 days ago
Undisclosed
KL City
- Collaborate with customers to understand their business goals and technical requirements.
- Partner with customer architects team to help align architecture to customer business needs.
- Create and document tailored Customer Success Plans that align with customers' business and technology goals, conduct reviews, and track progress. ...
Posted
24 days ago
The Sanctuary Wellness Group
MYR2,500 - MYR3,500 Per Month
KL City
- Expected start date: Late October / early November 2026
- Fixed monthly salary: RM2,800–RM3,300
- Variable sales component: RM0–RM100 per month, subject to the applicable performance criteria ...
Posted
13 days ago
Undisclosed
KL City
- Lead the Customer Support and Customer Success teams and build the operating model for Courtsite’s next stage of growth.
- Create scalable processes, SLAs, playbooks, workflows and automation.
- Design service scope and support models that optimise cost-to-serve while maintaining a great customer experience. ...
Posted
25 days ago
Undisclosed
KL City
- Guides and coaches team members on expectations and continuous improvement by communicating direction and goals through regular and clear feedback not only for performance but also attendance and adherence to policies
- Works closely with the Workforce Management team to determine anticipated work volume and optimize work distribution
- Proactively ask for and give feedback so communicating and coordinating with various departments to make positive change in the organization ...
Posted
3 days ago
Undisclosed
KL City
- E-commerce market scan and monitoring: Stay updated on the latest trends in e-commerce, UX/UI design, customer behavior, and technology to anticipate shifts in customer expectations and market dynamics.
- Projects and process improvement: Drive, track and monitor key Customer Experience-related projects arising from insights.
- To have at least 2-8 years of working experience ...
Posted
5 days ago
Undisclosed
KL City
- E-commerce market scan and monitoring: Stay updated on the latest trends in e-commerce, UX/UI design, customer behavior, and technology to anticipate shifts in customer expectations and market dynamics.
- Projects and process improvement: Drive, track and monitor key Customer Experience-related projects arising from insights.
- To have at least 2-8 years of working experience ...
Posted
5 days ago
MYR3,500 - MYR4,500 Per Month
KL City
- Manage day-to-day e-commerce operations, including multitasking across different communication channels.
- Collaborate with the team to enhance the overall customer experience through sophisticated and timely responses.
- Capture critical customer feedback to identify areas for service improvement. ...
Posted
a month ago
MYR2,200 - MYR3,000 Per Month
KL City
- Answer customer questions via phone, social media, or in person.
- Handle customer complaints or any issues that are escalated to you.
- Stay on call for injuries or emergencies and maintain first aid kits. ...
Posted
a month ago
Undisclosed
KL City
- Act as a confidant to the relevant internal team, feeding them ground-level client intelligence (sentiment, product friction, usage patterns) they can use in renewal and expansion conversations.
- Pick up operational work referred to you internally, and refer clients onward once they grow above the revenue threshold.
- Assist in Implementation Card Design submissions, Customer support, and other operational requests. ...
Posted
16 days ago
Undisclosed
KL City
- Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps, ensuring all project collaborators remain aligned at every stage of the onboarding lifecycle.
- Guide customers on strategic and tactical decisions, lead architectural initiatives, and incorporate Cisco validated designs to ensure successful, long-term product utilization.
- Solutions: Foundational knowledge of Cisco Secure Access, Umbrella, DUO, and ISE. ...
Posted
15 days ago
Undisclosed
KL City
- Guides and coaches team members on expectations and continuous improvement by communicating direction and goals through regular and clear feedback not only for performance but also attendance and adherence to policies
- Works closely with the Workforce Management team to determine anticipated work volume and optimize work distribution
- Proactively ask for and give feedback so communicating and coordinating with various departments to make positive change in the organization ...
Posted
17 days ago
Undisclosed
KL City
- Create flow charts, presentations, standard operating procedures, and supporting documentation for the implementation of improvement projects
- Contribute to critical project management phases such as project planning, stakeholders communication, and improvement execution
- Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress ...
Posted
16 days ago
Undisclosed
KL City
- Develop and maintain deep trust-based customer relationships with diverse partners and customers through proactive engagement on complex customer issues, creating a culture of collaboration at pace across internal interfaces.
- Analyze customer service issues together with the Customer Experience Team Lead and implement service level improvements through data analysis and insights and conduct root cause analysis on complex, repetitive and common issues that reoccur, turning customer feedback and pain points into meaningful solutions and outcomes.
- Deploy customer experience improvement areas with team members and customers to improve established practices and policies. ...
Posted
23 days ago
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