Lead Conversion & Online Sales • Omni-channel Engagement: Proactively manage and qualify leads from all digital platforms (WhatsApp, TikTok, IG, XHS, and incoming calls). • Outbound Excellence: Conduct high-volume outbound calls to introduce QL Clinic’s specialized treatments and generate consultations. • Persuasive Consultation: Understand patient concerns to offer ideal trial solutions, effectively addressing objections to secure the appointment bookings.
Clinical Front Desk & Patient Flow • Patient Concierge: Professionally attend to walk-in and call-in patients using approved clinical scripts to ensure brand consistency. • Operational Coordination: Manage the registration of new patients, maintain the appointment calendar, and coordinate patient movement to treatment rooms to ensure a seamless, "zero-wait" experience. • Digital Management: Utilize our customized clinic management system for all records; QL Clinic operates a paperless environment.
Performance & Reporting • Target Achievement: Consistently meet or exceed patient turn up requirement. • Data Integrity: Accurately record all client interactions and follow-ups within the CRM. • Reporting: Prepare regular reports on lead quality, conversion rates, and patient feedback to assist the marketing team in refining strategies.
Lead Conversion & Online Sales • Omni-channel Engagement: Proactively manage and qualify leads from all digital platforms (WhatsApp, TikTok, IG, XHS, and incoming calls). • Outbound Excellence: Conduct high-volume outbound calls to introduce QL Clinic’s specialized treatments and generate consultations. • Persuasive Consultation: Understand patient concerns to offer ideal trial solutions, effectively addressing objections to secure the appointment bookings.
Clinical Front Desk & Patient Flow • Patient Concierge: Professionally attend to walk-in and call-in patients using approved clinical scripts to ensure brand consistency. • Operational Coordination: Manage the registration of new patients, maintain the appointment calendar, and coordinate patient movement to treatment rooms to ensure a seamless, "zero-wait" experience. • Digital Management: Utilize our customized clinic management system for all records; QL Clinic operates a paperless environment.
Performance & Reporting • Target Achievement: Consistently meet or exceed patient turn up requirement. • Data Integrity: Accurately record all client interactions and follow-ups within the CRM. • Reporting: Prepare regular reports on lead quality, conversion rates, and patient feedback to assist the marketing team in refining strategies.
Lead Conversion & Online Sales • Omni-channel Engagement: Proactively manage and qualify leads from all digital platforms (WhatsApp, TikTok, IG, XHS, and incoming calls). • Outbound Excellence: Conduct high-volume outbound calls to introduce QL Clinic’s specialized treatments and generate consultations. • Persuasive Consultation: Understand patient concerns to offer ideal trial solutions, effectively addressing objections to secure the appointment bookings.
Clinical Front Desk & Patient Flow • Patient Concierge: Professionally attend to walk-in and call-in patients using approved clinical scripts to ensure brand consistency. • Operational Coordination: Manage the registration of new patients, maintain the appointment calendar, and coordinate patient movement to treatment rooms to ensure a seamless, "zero-wait" experience. • Digital Management: Utilize our customized clinic management system for all records; QL Clinic operates a paperless environment.
Performance & Reporting • Target Achievement: Consistently meet or exceed patient turn up requirement. • Data Integrity: Accurately record all client interactions and follow-ups within the CRM. • Reporting: Prepare regular reports on lead quality, conversion rates, and patient feedback to assist the marketing team in refining strategies.
Lead Conversion & Online Sales • Omni-channel Engagement: Proactively manage and qualify leads from all digital platforms (WhatsApp, TikTok, IG, XHS, and incoming calls). • Outbound Excellence: Conduct high-volume outbound calls to introduce QL Clinic’s specialized treatments and generate consultations. • Persuasive Consultation: Understand patient concerns to offer ideal trial solutions, effectively addressing objections to secure the appointment bookings.
Clinical Front Desk & Patient Flow • Patient Concierge: Professionally attend to walk-in and call-in patients using approved clinical scripts to ensure brand consistency. • Operational Coordination: Manage the registration of new patients, maintain the appointment calendar, and coordinate patient movement to treatment rooms to ensure a seamless, "zero-wait" experience. • Digital Management: Utilize our customized clinic management system for all records; QL Clinic operates a paperless environment.
Performance & Reporting • Target Achievement: Consistently meet or exceed patient turn up requirement. • Data Integrity: Accurately record all client interactions and follow-ups within the CRM. • Reporting: Prepare regular reports on lead quality, conversion rates, and patient feedback to assist the marketing team in refining strategies.
Lead Conversion & Online Sales • Omni-channel Engagement: Proactively manage and qualify leads from all digital platforms (WhatsApp, TikTok, IG, XHS, and incoming calls). • Outbound Excellence: Conduct high-volume outbound calls to introduce QL Clinic’s specialized treatments and generate consultations. • Persuasive Consultation: Understand patient concerns to offer ideal trial solutions, effectively addressing objections to secure the appointment bookings.
Clinical Front Desk & Patient Flow • Patient Concierge: Professionally attend to walk-in and call-in patients using approved clinical scripts to ensure brand consistency. • Operational Coordination: Manage the registration of new patients, maintain the appointment calendar, and coordinate patient movement to treatment rooms to ensure a seamless, "zero-wait" experience. • Digital Management: Utilize our customized clinic management system for all records; QL Clinic operates a paperless environment.
Performance & Reporting • Target Achievement: Consistently meet or exceed patient turn up requirement. • Data Integrity: Accurately record all client interactions and follow-ups within the CRM. • Reporting: Prepare regular reports on lead quality, conversion rates, and patient feedback to assist the marketing team in refining strategies.
Lead Conversion & Online Sales • Omni-channel Engagement: Proactively manage and qualify leads from all digital platforms (WhatsApp, TikTok, IG, XHS, and incoming calls). • Outbound Excellence: Conduct high-volume outbound calls to introduce QL Clinic’s specialized treatments and generate consultations. • Persuasive Consultation: Understand patient concerns to offer ideal trial solutions, effectively addressing objections to secure the appointment bookings.
Clinical Front Desk & Patient Flow • Patient Concierge: Professionally attend to walk-in and call-in patients using approved clinical scripts to ensure brand consistency. • Operational Coordination: Manage the registration of new patients, maintain the appointment calendar, and coordinate patient movement to treatment rooms to ensure a seamless, "zero-wait" experience. • Digital Management: Utilize our customized clinic management system for all records; QL Clinic operates a paperless environment.
Performance & Reporting • Target Achievement: Consistently meet or exceed patient turn up requirement. • Data Integrity: Accurately record all client interactions and follow-ups within the CRM. • Reporting: Prepare regular reports on lead quality, conversion rates, and patient feedback to assist the marketing team in refining strategies.
ANALYTICS & REPORTING• Prepare weekly and monthly marketplace performance reports• Analyze sales trends, best-selling products, conversion data, and campaign effectiveness• Present business insights and improvement strategies to management• Monitor advertising ROI and platform marketing performance
TEAM MANAGEMENT & LEADERSHIP• Lead and supervise marketplace operation team if assigned by management• Monitor team productivity, task execution, and campaign preparation• Provide guidance and support to team members to achieve department KPI• Ensure strong communication and teamwork across departments
GENERAL RESPONSIBILITIES• Maintain confidentiality of Company sales data, strategies, and operational information• Follow Company SOP, operational policies, and management instructions• Be flexible in handling additional tasks assigned by management based on operational requirements• Continuously stay updated with marketplace trends, e-commerce tools, and digital commerce strategies