Maintain an updated customer database with contact details, order history, preferences, and feedback; schedule regular check-ins or visits to stay top-of-mind.
Serve as the first point of contact for complaints and feedback; listen, document, and resolve issues professionally, escalating to management with full incident summaries when needed.
Follow up post-resolution to ensure customer satisfaction; compile feedback trends and share with management for continuous improvement.
...
Microsoft Office
CRM tools
WhatsApp Business
1–2 years of experience in sales coordination
customer service
or account management (F&B or FMCG experience is a strong advantage)
Collaborate with marketing, content, and customer service teams to improve customer experience.
Analyze sales data and customer insights to identify growth opportunities.
Are you passionate about online business and eager to grow your career in the fast-paced world of e-commerce? Join our team as an E-commerce Executive and play a key role in driving our digital sales growth across leading platforms like Shopee, Lazada, Shopify, and more!
...
Collaborate with marketing, content, and customer service teams to improve customer experience.
Analyze sales data and customer insights to identify growth opportunities.
Are you passionate about online business and eager to grow your career in the fast-paced world of e-commerce? Join our team as an E-commerce Executive and play a key role in driving our digital sales growth across leading platforms like Shopee, Lazada, Shopify, and more!
...
Serve as a key point of contact for customer inquiries, providing timely and professional responses via phone, email, and in person, and escalating issues as needed.
Prepare sales reports, presentations, and other documentation, ensuring all materials are accurate, well-organized, and professionally presented.
Collaborate effectively with internal teams, including production, logistics, and finance, to facilitate smooth order processing and resolve any potential issues.
...
Collaborate with marketing, content, and customer service teams to improve customer experience.
Analyze sales data and customer insights to identify growth opportunities.
Are you passionate about online business and eager to grow your career in the fast-paced world of e-commerce? Join our team as an E-commerce Executive and play a key role in driving our digital sales growth across leading platforms like Shopee, Lazada, Shopify, and more!
...
Cold Calling
Sales Pitching
Lead Generation
Customer Service
Communication Skills
Persuasion Skills
Objection Handling
CRM Software
Sales Closing
Product Knowledge
Time Management
Active Listening
Cold Calling
Sales Pitching
Lead Generation
Customer Service
Communication Skills
Persuasion Skills
Objection Handling
CRM Software
Sales Closing
Product Knowledge
Time Management
Active Listening
Collaborate with marketing, content, and customer service teams to improve customer experience.
Analyze sales data and customer insights to identify growth opportunities.
Are you passionate about online business and eager to grow your career in the fast-paced world of e-commerce? Join our team as an E-commerce Executive and play a key role in driving our digital sales growth across leading platforms like Shopee, Lazada, Shopify, and more!
...
Cold Calling
Sales Pitching
Lead Generation
Customer Service
Communication Skills
Persuasion Skills
Objection Handling
CRM Software
Sales Closing
Product Knowledge
Time Management
Active Listening
Collaborate with marketing, content, and customer service teams to improve customer experience.
Analyze sales data and customer insights to identify growth opportunities.
Are you passionate about online business and eager to grow your career in the fast-paced world of e-commerce? Join our team as an E-commerce Executive and play a key role in driving our digital sales growth across leading platforms like Shopee, Lazada, Shopify, and more!
...
Cold Calling
Sales Pitching
Lead Generation
Customer Service
Communication Skills
Persuasion Skills
Objection Handling
CRM Software
Sales Closing
Product Knowledge
Time Management
Active Listening