Improve performance standards and foster high-accountability, high-service culture within the team with the right balance of productivity level. Enhance team capabilities through training on financial analysis, sector-specific risks, systems, and data analytics.
Promote cross-functional collaboration with Finance, Procurement, Commercial, Operations, Legal, and Compliance teams.
Ensure compliance to credit policies, procedures, and approval matrices.
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Issue statutory notices to ensure that customers are staying on track with their repayment plans.
Responsible for managing the process of recovering assets that have been financed through repossession management. Ensure that the customer's payments are made on time and in full, and to take appropriate action in the event that payments are missed or defaulted on including issuance of legal action.
Liaise with internal stakeholders, solicitors, repossession agents, auction houses, and debt collections agency to ensure that the recovery process is carried out effectively and efficiently.
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Financial Coordination: Liaise with end-financiers, solicitors, and internal Finance teams on billing matters, loan disbursement, redemption sums, and collections to ensure smooth transaction flow.
Compliance & Verification: Verify sales documents, customer information, and payment details to ensure compliance with company SOPs, SPA requirements, and regulatory standards.
Customer & Stakeholder Coordination: Act as a point of contact for purchasers, solicitors, bankers, and internal teams to resolve queries and ensure smooth coordination of transactions.
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Payment Restructuring & Negotiation: Engage in professional negotiations with customers to establish realistic repayment schedules or settlement plans, effectively minimising operational and recovery costs.
Redemption Management: Provide critical support and strategic handling during customer redemption processes to facilitate vehicle releases or account regularizations.
Portfolio Debt Recovery: Conduct structured and professional outbound collection calls to delinquent customers to minimize Non-Performing Loans (NPL) and reduce Expected Credit Loss (ECL) provisions.
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Monitor customer accounts for overdue payments and initiate collection efforts through phone calls, emails, and payment reminders.
Reconcile customer accounts and resolve any discrepancies or disputes related to invoicing or payments, escalating complex issues to senior team members.
Prepare and maintain accurate records of all collection activities, including payment arrangements, promises to pay, and correspondence with customers.
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Diploma or Bachelor's Degree in Accounting
Finance
Proven experience in handling full set accounts.
month-end/year-end closing
budgeting
cash flow
Experience in credit control and collection is an added advantage.
Proficient in AutoCount Accounting System.
Oversee day-to-day financial operations including accounts payable, accounts receivable, and general ledger maintenance, ensuring timely and accurate transactions.
Oversee the preparation of accurate and timely monthly, quarterly, and annual financial statements (P&L, Balance Sheet, Cash Flow).
HQ Reporting: Prepare and submit complete, accurate, and consolidated financial reports (P&L, Balance Sheet, Cash Flow, and required analysis) to Singapore Headquarters within strict monthly and quarterly deadlines.
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