- Jalan Professor Khoo Kay Kim Petaling Jaya Selangor Malaysia 46300

Working Location
Job Description
Requirements
Diploma or Bachelor’s degree in Accounting, Finance, Business Administration, Commerce, or a related field
Previous experience in Accounts Receivable, collections, credit control, Order-to-Cash, billing, or customer account management is preferred
Fresh graduates with relevant finance knowledge, internship exposure, or strong customer communication skills may also be considered
Good understanding of invoices, outstanding balances, aging reports, payments, and account reconciliation
Comfortable communicating with customers through calls and emails
Strong negotiation, communication, and problem-solving skills
Good attention to detail and ability to manage multiple customer accounts
Proficiency in Microsoft Excel and Microsoft Office applications
Experience using SAP, Oracle, Microsoft Dynamics, or another ERP system is an advantage
Able to work independently while collaborating with cross-functional teams
Results-oriented, resilient, and comfortable working towards collection targets
Responsibilities
Manage an assigned portfolio of customer accounts
Follow up on outstanding and overdue invoices through phone calls, emails, and other communication channels
Communicate with customers to secure payment commitments and agreed payment dates
Monitor accounts receivable aging and identify overdue or high-risk accounts
Investigate billing discrepancies, payment issues, deductions, and customer disputes
Coordinate with Sales, Billing, Customer Service, and other internal teams to resolve account issues
Perform customer account reconciliations and support accurate payment allocation
Maintain detailed collection notes and account status updates in the ERP or collection management system
Escalate significantly overdue or delinquent accounts when required
Prepare aging reports, collection updates, and cash collection forecasts
Work towards established collection, aging, productivity, and service-level KPIs
Ensure compliance with internal controls, company policies, and customer-specific requirements
Participate in process improvement activities to improve collection efficiency
Benefits
ASIA JAYA
1.2 km
TAMAN PARAMOUNT
1.5 km
TAMAN JAYA
1.7 km
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