i-City Properties Hiring! Full Time Credit Control Executive in Selangor, Earn up to MYR 3,500 - Ricebowl

• Possess at least a Degree in Finance / Accountancy / Business Administration.

• At least 1-4 years of working experience in credit control and customer service, preferably in the Property field

• Fluent in Bahasa Malaysia and English. Fluency in Mandarin will be an advantage.

• Experience in handling sub-sales and Memorandum of Transfer (MOT) will be an advantage.

• Knowledge of Wiz system is an added advantage.

• Experience with customer service scope of job is an added advantage.

• Good interpersonal and communication skills.

• Good debts recovery skills.

• Positive, aggressive and have self-discipline.

Credit Control:

• Identify, reconcile and record daily collections accurately and efficiently.

• Follow up with the solicitor every week for status documentation for each case and Purchaser for financial status.

• Follow up with the end-financier for release payment advised by the solicitor.

• Ensure timely billings, collection and loan documentation.

• Senior roles: Manage and oversee the credit control functions for property projects.

• Perform other duties as and when required.

Customer Care:

• Respond promptly and professionally to customers' inquiries and complaints via phone, email or in-person.

• Provide accurate and complete information to customers in a friendly and courteous manner.

• Handle customer complaints with empathy and understanding, and escalate to the appropriate team if necessary.

• Liaise with relevant departments to resolve customer issues in a timely manner.

• Identify and report customer service issues to the management team.

• Ensure customer satisfaction by delivering exceptional service.

• Attractive Salary Package
• Competitive salary with allowances.
• Comprehensive benefits including EPF, SOCSO, and EIS contributions.
• Benefits:
• Free parking.
• Generous leave benefits.
• Medical reimbursement for health-related expenses.
• Professional Growth Opportunities:
• Immediate start available upon successful interview.
• On-the-job training and clear career progression paths.
• Excellent opportunities to develop personal skills such as teamwork and communication.
• Active involvement in business operations and strategic initiatives.
• Access to mentorship and personalized development plans.