• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).
Troubleshooting: Posted competency to perform investigation and technical support in relating to product complaint, production deviation & raw material quality issue. Continuous improvement to resolve product performance gaps.
Any other duties and responsibilities as assigned by the company from time to time.
New product development: Manage product development processes including technical studies, formulation development, product safety clearance, claim substantiation, and product information filing.
...
Software Development
API Design
Backend Development
Problem Solving
Database Management
Version Control (Git)
Agile Methodologies
Testing and Debugging
Cloud Computing (AWS/Azure/GCP)
Object-Oriented Programming (OOP)
Object-Oriented Programming (OOP)
Strong knowledge of SAP BASIS administration
including system installation
configuration
upgrade
and migration. Solid understanding of SAP user administration
authorization management
and role configuration
Operational Excellence: Ensure timely renewal and compliance of hardware maintenance contracts and licenses. Implement and regularly test disaster recovery plans for business continuity. Recommend tech enhancements to streamline operations and reduce costs. Manage physical and virtual servers for optimal performance
Cloud & Infrastructure Strategy: Architect and implement cloud-based solutions aligned with business goals, ensuring consistency and cost-efficiency. Collaborate across teams to drive a standardized, modernized cloud infrastructure roadmap with a unified operating model
Solution Delivery & Support: Develop and support IT infrastructure solutions with high availability, scalability, and performance as well as act as a Level 3/4 subject matter expert for server and cloud-related issues
...
Application Support
IT Support
Troubleshooting
System Administration
Customer Service
Technical Support
Web Development
Application Development
Problem Solving
Attention to Detail
Communication
Verbal Communication