Evaluate the design and effectiveness of internal controls, identify control gaps and process improvement opportunities, and provide practical recommendations to mitigate risks.
Prepare high-quality audit working papers, reports and presentations, clearly articulating audit findings, root causes, risk implications and recommended corrective actions.
Monitor and follow up on the implementation of agreed management action plans, assess the adequacy of remediation efforts and recommend closure of audit findings where appropriate.
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Manage the procurement, distribution, and inventory of all Personal Protective Equipment (PPE), ensuring that employees have access to appropriate and well-maintained safety gear.
Investigate all workplace accidents, incidents, and near misses, determine root causes, and recommend and implement preventative measures to avoid recurrence.
Maintain accurate safety records, including training logs, inspection reports, incident reports, and compliance documentation, and prepare regular safety performance reports for management.
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Training & Onboarding: Conduct onboarding, operational training, and guidance for new joiners and branch staff on standard operating procedures (SOPs) whenever required.
Audit & On-Site Support: Travel to various branch locations to conduct operational audits, provide hands-on branch support, and ensure service quality standards are met.
Communication & Query Management: Respond promptly and professionally to internal operational queries via email and corporate communication platforms.
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Manage the procurement, distribution, and inventory of all Personal Protective Equipment (PPE), ensuring that employees have access to appropriate and well-maintained safety gear.
Investigate all workplace accidents, incidents, and near misses, determine root causes, and recommend and implement preventative measures to avoid recurrence.
Maintain accurate safety records, including training logs, inspection reports, incident reports, and compliance documentation, and prepare regular safety performance reports for management.
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Key Opinion Leader & Healthcare Professional EngagementBuild and maintain relationships with KOLs, doctors, healthcare professionals, clinic owners, distributors and external educators.Collaborate with healthcare professionals and industry experts for education programmes and clinical workshops.Support customer visits, conferences, seminars and professional education events.Gather feedback and insights from healthcare professionals to improve training and product education.
Regulatory & ComplianceEnsure medical education and training materials comply with relevant regulatory requirements.Work closely with Regulatory Affairs on product claims and educational content.Ensure training programmes follow appropriate medical, clinical, safety and professional standards.Maintain proper training records, attendance, competency assessments and training materials.
Product Launch & Business SupportLead the medical education component of new product launches, including internal briefings, distributor education, workshops and healthcare professional training.Work with Product Management to provide clinical and market feedback.Support Sales and Marketing with product knowledge, clinical information and education strategies.Identify opportunities to strengthen product knowledge, adoption and customer education.
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