• Manage and coordinate management's calendar, including meetings, appointments, travel arrangements, and itinerary planning to ensure efficient time management.
• Handle emails, calls, and correspondence on behalf of management when required, ensuring timely and professional communication.
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Deliver excellent hospitality by serving guests courteously
ensuring accurate order-taking and timely service
maintaining cleanliness and ambience
supporting operational duties
recommending menu items confidently
adhering to hygiene
grooming
safety standards
Interior Design
Space Planning
Client Relations
Project Coordination
3D Modeling
Material Selection
Budget Management
Presentation Skills
Technical Drawing
Problem Solving
For escalated cases, monitor progress according to the process and follow through until the case is closed — take end-to-end ownership of every case, regardless of issue type.
Conduct customer satisfaction (CSAT) call-back surveys according to the schedule and quota assigned by management, and complete valid questionnaires on time.
Apply empathy and de-escalation techniques to calm and reassure customers, maintaining a professional and courteous manner at all times.full time position also available
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