Support setup, testing, and improvement of marketing automation workflows using tools such as Google Forms, Google Sheets, Zapier, CRM tools, email marketing platforms, or other workflow automation tools.
Assist in organizing leads, customer inquiries, campaign data, content folders, and marketing tracking sheets to ensure information is accurate and easy to retrieve.
Conduct basic market, competitor, keyword, and content trend research to support campaign ideas and marketing strategies.
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Canva
CapCut
Meta Business Suite
Google Workspace
Google Forms
Google Sheets
Zapier
CRM systems
email marketing tools
copywriting
content planning
design sense
video editing
organizational skills
communication
teamwork
Documentation & Improvement• Contribute to the creation and refinement of QA documentation, including test plans, checklists, and SOPs• Suggest improvements to testing workflows and automation opportunities• Collaborate with finance and development teams to clarify requirements and resolve issues
Cross-Functional Collaboration• Participate in QA stand-ups, sprint reviews, and UAT sessions• Coordinate with ERP developers and finance stakeholders to align testing efforts with business goals• Support training and onboarding materials for finance users based on QA insights
Customer Service
Teamwork
Communication Skills
Time Management
Attention to Detail
Food Safety Knowledge
Cleaning and Sanitization
Food Handling
Communication
Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable.NET Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
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Respond to customer inquiries and handle basic feedback or complaints politely
Making sure the Front counter is free from clutter and any files and/or paperwork, creating a clean and tidy environment for the Customer to view and experience when they place an order.
Operate POS system to process payments via cash, card, or e - wallets.
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Data Tracking & Performance Measurement: Responsible for setting up and monitoring digital advertising tracking systems, in-depth analysis and tracking of CPL, CPC, CTR, CPA, CAC, and other social media engagement metrics to ensure maximum ROI.
Proficiency in Key Tools & Channel Operations: Proficient in using Google Analytics, Canva, Meta Ads platforms, independently manage digital marketing campaigns, and produce analysis reports.
Stay Ahead of Industry Trends & AI Advancements: Familiar with the latest digital marketing evolution trends, capable of skillfully utilizing AI-assisted tools and Meta & Google Performance to accelerate marketing output.
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To prepare audit schedules and GL reconciliations, to assist in audit matters (eg: preparing and providing documents to auditors)to ensure smooth and successful audit process;
To liaise with external parties i.e. auditor, tax agents, company secretary pertaining to audit, tax and statutory matters
To prepare Borang 7(E) annually and quarterly Housing Development Accounts (H.D.A) bank report information as per KPKT requirements;
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Respond to customer inquiries and handle basic feedback or complaints politely
Making sure the Front counter is free from clutter and any files and/or paperwork, creating a clean and tidy environment for the Customer to view and experience when they place an order.
Operate POS system to process payments via cash, card, or e - wallets.
...