Respond quickly to hardware fault tickets, log all issues and solutions, conduct regular equipment inspections, and follow standardized SOPs to prevent downtime.
Perform other IT-related tasks as assigned.
Maintain and troubleshoot all oAice and factory hardware (PCs, servers, switches, industrial terminals, and production data collectors) to ensure stable operations.
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Liaise closely with production manufacturers, raw material suppliers, and the Operations Team to ensure production capacity meets current and future business requirements.
Monitor lead times and capacity bottlenecks, particularly during new product development and product rollout stages.
Coordinate raw material and packaging material depletion planning.
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Content localization and creation support: Draft, edit and proofread high-quality English email content adapted to cultural norms and publishing industry features of English-speaking markets.
Data-driven decision making: Analyze delivery, open, click, conversion, reply and unsubscribe rates, generate reports, identify user behaviors and implement optimization strategies.
Understand customer management rules and propose improvements to relevant systems and standards.
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• Monitor logistics performance, identify and resolve transportation issues, and implement corrective actions for disruptions and abnormal logistics events.
• Maintain logistics cost records, support cost control initiatives, and manage logistics data within transportation management and visualization systems.
• Prepare weekly and monthly logistics reports while supporting the evaluation, development, and performance management of local logistics service providers.
Conducting customer business analysis and participate in customer performance reviews and improvement discussions
Participate in initial customer implementation meetings, site assessments, and solution walkthroughs
Assist in coordinating implementation activities such as developing timelines, maintaining action plans, supporting Gantt charts, cross‑referencing products, and preparing inventory setups (min/max, VMI, vending, and new location launches)
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Digital Operations Management
Process Improvement
Project Management
Data Analysis
Team Leadership
Supply Chain Optimization
Logistics Technology
Performance Monitoring
Ensure all shipment and jetty activities comply with company policies, customer requirements, and regulatory standards.
Supervise and coordinate loading and unloading activities for vessels, barges, trucks, and pipelines to ensure smooth operations.
Assist Supervisors and Managers in overseeing daily stock control and operational activities within the assigned shift to meet safety and performance targets.
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