Collaborate closely with the production and design teams to ensure client requirements are met accurately and efficiently, acting as a key liaison between customers and internal departments.
Monitor and analyse key business performance indicators, including admissions, customer traffic, conversion rate, average spending, labour productivity, operating expenses, and overall financial performance.
Conduct market research and analysis to identify new business opportunities and stay informed about industry trends, competitor activities, and customer preferences.
Manage inventory levels, visual merchandising, and store upkeep across all Penang locations to optimize product presentation and customer shopping experience.
Participate in the onboarding process for new hires, including preparing documentation, coordinating orientation sessions, and ensuring a smooth integration into the company.