To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
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Be in constant connect with Global Export control team and maintain updated lists of Designated countries with details of Listed/ Critical/ Countries of concern and classifications of Items (dual-use) and the necessary and sufficient due-diligence procedure. and keep all the stakeholders pro-actively aware.
In case where required connect with central team to fetch Risk Compliance Bureau reports for suspected entities.
Training Sales/Inside Sales team and related stakeholders on the Export Control procedure
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Revenue & Profitability: Drive annual pricing strategies and achieve Annual Price Increase (API) objectives to maximise account profitability while maintaining strong long-term customer partnerships.
Cross-Functional Advocacy: Act as the primary customer advocate across internal teams including Sales, Operations, Finance, Product, Marketing, and Customer Support partnering with the Center of Excellence (CoE) to resolve issues efficiently.
5+ years of experience in Customer Success, Account Management, Customer Experience, or a similar strategic, customer-facing and two years of people leadership experience.
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RELATED EXPERIENCEMinimum 3–5 years of experience in Accounts Receivable or related finance functions• Provide excellent customer service and maintain positive working relationships while staying updated on industry changes.
COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)• Attention to detail and accuracy• Time management and organizational skills• Ability to work under pressure and meet deadlines• Continuous improvement mindset• Leadership and team support
COMPETENCIES (BEHAVIOURAL)• Self-motivated and mature• Dynamic and takes initiative• Strong team player with a positive attitude• Professional, proactive, and results-driven• Warm, approachable, and people-oriented• Responsible and accountable for tasks and outcomes
Drive value through spend analysis, cost saving initiatives, and supplier rationalization opportunities across indirect spend, supported by fact-based reporting.
Drive effective use of group procurement tools and systems, including K.Procure, SAC, and other digital solutions to enhance transparency, reporting, and process efficiency.
Contribute to procurement process improvement initiatives by standardizing workflows, improving user buying channels, and reducing maverick spend through clear guidance and controls.
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Want hands-on finance experience at a tech startup that cares about product and people? We're MHub, a Technology-Software company building tools that help Malaysian businesses move faster, and you'll get real exposure by working with us at MHub.
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