Audit & monitor all operations of the company’s appointed subcontractors, associates & agents to ensure compliance with MT quality, service target & standards.
To maintain close rapport with clients, Port authorities, customs, haulers, transporters and other government agencies (OGA).
To assist Forwarding Manager, when necessary to attend to customers’ enquiries and support sales team on forwarding service, tariff codes identification & other government regulations.
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Inbound & Space Optimization: Manage stock receiving, quality control, and put-away procedures; optimize bin/rack layouts to maximize space efficiency and improve picking routes.
Cross-Functional Coordination: Collaborate closely with live commerce production, customer service, and procurement teams to align stock availability, campaign preparations, and returns processing.
Process Improvement: Continuously refine operating procedures (SOPs) to reduce error rates, improve parcel processing speed, and control packing material costs.
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Conduct market research to identify new customers, industries, market segments, and business opportunities.
Promote the company's products and capabilities through direct sales, customer visits, telephone calls, email, digital platforms, exhibitions, networking, and other appropriate channels.
Prepare quotations, proposals, product presentations, and commercial offers in coordination with relevant departments.
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Conduct market research to identify new customers, industries, market segments, and business opportunities.
Promote the company's products and capabilities through direct sales, customer visits, telephone calls, email, digital platforms, exhibitions, networking, and other appropriate channels.
Prepare quotations, proposals, product presentations, and commercial offers in coordination with relevant departments.
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Performs cross-specification and product substitution, positioning company products against competitor specifications by identifying equivalent or superior alternatives while maintaining compliance with project requirements.
Applies strong knowledge of lighting products, systems, and application requirements to evaluate customer needs, including performance, energy efficiency, sustainability, and regulatory compliance.
Ensures all product selections meet relevant standards, norms, and technical requirements and align with project objectives.
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Monitor and manage vendor resolution of incidents and problems, including prioritization and escalation to appropriate groups when appropriate interrupted manner.
Monitor all operations within functions area are conducted and appropriate actions are taken to avoid future incidents.
Manage PR/PO request for new IT application procurement.
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Work closely with internal and external stakeholders (i.e. Pharmacovigilance, Marketing, Quality Assurance, Finance, Regulatory Authorities) to ensure all the responsibilities and agreed services for the clients are met.
Understand and adhere to company’s regulatory affairs SOP
Full understanding on the business models and key processes related to Zuellig Pharma’s operations and structure that will affect services and responsibilities
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Be in constant connect with Global Export control team and maintain updated lists of Designated countries with details of Listed/ Critical/ Countries of concern and classifications of Items (dual-use) and the necessary and sufficient due-diligence procedure. and keep all the stakeholders pro-actively aware.
In case where required connect with central team to fetch Risk Compliance Bureau reports for suspected entities.
Training Sales/Inside Sales team and related stakeholders on the Export Control procedure
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