To assist in preparing various statistical analysis reports nation-wide.
To assist in handling debtors’ complaints, inquiries and disputes to ensure customer satisfaction. This shall include follow up actions such as liaising, investigating and checking with relevant parties to ensure speedy response and solutions of cases. This shall include Branch Support activities.
To assist Superior in monitoring, checking and blocking/releasing supplies and services to debtors with long outstanding accounts. This shall include negotiation, investigation, liaison and co-ordination.
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Key Responsibilities Coordinate order entry and tracking processes. Resolve order-related issues with internal teams. Communicate with customers regarding order status.
Maintain accurate records and update systems. Support reporting and process improvement initiatives. Skills & Qualifications Typically requires advanced vocational training (or equivalent experience) and several years of relevant work experience to carry out the role.
Strong coordination and communication skills. Experience in order processing or logistics. Proficiency in Microsoft Office and ERP tools.
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Strong understanding and actual management skill of various system development, system integration, implementation lifecycle (SDLC) and Data Migration (Optional)
Ability to lead, manage and work effectively with various teams of people across the organization to achieve the objectives of the project
Ability to quickly grasp complex business and system processes
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