Act as the primary point of contact for customers regarding shipment updates, requirements, and troubleshooting.
Provide regular updates on shipment statuses and address inquiries promptly.
Collaborate with shipping lines, freight forwarders, and agents to secure competitive rates and services. Work closely with internal departments such as customer service, sales and finance to ensure smooth operations.
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Perform feasibility analysis, process mapping, and documentation for automation initiatives.
Ensure all solutions comply with internal standards, data accuracy, and security protocols. Coordinate testing with users and provide go-live support including troubleshooting and enhancements.
Document technical flows, user guides, and solution architecture clearly for ongoing support.
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Training & Quality Assurance: Manage the training lifecycle to enhance employee competence. Ensure all HR processes strictly adhere to ISO requirements and maintain accurate, audit-ready records.
Strategic Communication: Regularly communicate the Company’s Quality Policy and business objectives to all levels of the organization.
Advisory & Reporting: Provide sound technical advice to department heads and maintain meticulous HR reports and employee personnel files.
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‐ Supervise the dispatching and storage of goods to ensure the goods are received accordingly and deliver appropriately and productivity targets are met.
‐ Monitor & ensure inbound & outbound documentations are accurate
‐ Responsible for daily warehouse operations in planning, delegating and assist in transportation/logistics delivery arrangement and any other related matters.
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Customer Journey Optimization: Design and implement seamless experiences, from onboarding to upgrades or trade-ins, focusing on customer experience and business goals.
Customer Issue Management: Establish efficient processes for resolving customer issues related to device lifecycle services, minimizing escalations and improving satisfaction.
Market Insight and Innovation: Analyze market trends and competitor offerings to enhance current services and introduce differentiated solutions.
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At least 3-5 years in a dedicated security operations supervisory or management capacity, preferably within the financial services industry.
Proven hands-on experience and in-depth knowledge of managing and operating a wide range of security technologies (e.g., Firewalls, WAF, IPS/IDS, Endpoint Security, NAC, SIEM integration).
Solid understanding of IT governance, risk management, and compliance frameworks (e.g., ISO 27001, NIST, BNM RMiT, PCI DSS).
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Responsible that all documents are validated and processed before month end closing or stipulated deadline.
Ensure credit note, commission, customer refunds and staff claims are posted accurately and processed on timely manner.
Check overtrades support claim to ensure accuracy and timely follow up. Attend to urgent request from business units and resolve operations issue. Work closely with Northern Finance Operations team to ensure completeness of inter-company transactions accounted in respective company’s book.
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Compliance: Maintain the integrity of the operations department by following company policies and procedures; notifying the manager of any issues that may harm the collection of accurate data
Assisting in other areas of the operations department as required
Fulfilling any other tasks as requested by the manager
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