Handle incoming customer inquiries via phone and email, providing basic product information, order status updates, and directing complex issues to the appropriate sales representative.
Assist with the coordination of sales activities, such as scheduling meetings, preparing sales reports, and tracking sales performance.
Manage inventory of sales collateral and promotional materials, ensuring adequate stock levels and timely distribution.
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Maintain accurate sales data and generate reports on sales performance and customer trends.
Provide customer support by answering phone calls, responding to emails, replying WhatsApp and Skype messages and handling customer inquiries and complaints in a professional and timely manner.
Build and maintain positive relationships with clients, ensuring their needs are met efficiently.
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Compliance & Quality ControlEnsure all documents submitted by sales staff meet bank and company compliance standards.Conduct basic checks on loan applications before submission to Processor Manager.
Other DutiesSupport any ad-hoc tasks assigned by management related to sales operations and administration.
Join one of Malaysia’s fast-growing Bank Outsource Agencies and be part of our expanding Admin Team supporting personal and business loan operations. We're hiring for position base in-office!
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Billing Alignment: Verify that the items and pricing on the quotation, PO, and DO match perfectly before forwarding them to the finance team for invoicing.
Handle filing, data entry and documentation.
Assist with daily office and administrative tasks.
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Manage attendance and leave records, verify exceptions, omissions, and related applications, ensuring the accuracy and completeness of payroll data.
Process payroll data according to the company's payroll cycle, verify allowances, KPIs, commissions, bonuses, reimbursements, and back payments based on approved plans, and coordinate payroll review, approval, and payment arrangements.
Follow up on the preparation, declaration, and payment coordination of EPF, SOCSO, EIS, PCB/MTD, and other related documents, maintaining complete records.
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