Ensure consistency of PSC reporting with accounting books, budget and JV records
Ensure proper JV partners’ cost shareability per JOA, recording cash call and accurate over/under JV positions as per Joint Interest Billing.
Collaborate with JV partners, regulators, and internal stakeholders to resolve queries, support reporting requirements, and maintain PSC compliance.
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During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates.
Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio.
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Work with the billing coordinators to liaise with Service consultants for recharges that require correction or clarification.
Process invoices and credit notes in an efficient, timely and accurate manner by the frequency and deadlines agreed upon in Client contracts and requirements (eg. submission of invoices to client portals and supporting documentation).
Compile and verify supporting documentation against signed contracts with the Clients to ensure all requirements have been met for submission purposes.
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Contributed to comprehensive business transformation by collaborating with stakeholders and vendors to design future-state processes, leading scenario-based testing for system enhancements, and supporting seamless implementation through training, communication, and post-rollout assistance.
Managed support documentation and reporting by maintaining detailed incident records and performance reports, updating Loan Origination SOPs and quick reference guides, and expanding the knowledge base with FAQs, video guides, and release updates.
Bachelor's Degree in Business Information System or any equivalent.
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Collaborate with management to develop and implement Security policies in accordance with relevant rules and regulations.
Plan, coordinate, and implement effective Security policies, guidelines, and procedures to achieve department objectives.
Monitor Security Service Providers' performance, Key Performance Indicators (KPIs), and validate monthly payments to ensure compliance with agreements.
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Maintain clear communication with internal and external stakeholders and support other project members when required
Track project progress, documentation, and collaborate with project managers and project team to ensure timely milestone delivery
Demonstrate a strong understanding of HR business processes and the SAP HR architecture to ensure successful solution delivery within defined project timelines
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Post content for feeds and discussion-starter topics including writing Facebook status updates, tweets, blog posts, etc. in alignment with global/local client social strategies
Manage daily operations of page/channel including themes/skin/layout changes when appropriate
Create and maintain training materials, cheat sheets and best practise guides.
Pipeline Management: Monitor daily request volumes and build prioritization based on impact to business goals. Ensure team is meeting turnaround times without sacrificing quality.
Serve as first point of contact for complex business problems.
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Want hands-on social media experience that actually builds your portfolio? Join our creative team and start making content that helps Malaysian brands connect with the netizens.
Your role is all about building shareable content and systems that scale our reach. You'll produce posts, short videos, and help shape content plans that grow our audience.
Love hospitality and making real guest smiles? Consider working with us at Wangsa Holdings Sdn Bhd, where we run welcoming hotels and dining spots focused on friendly service and local hospitality that supports our communities.
As a Manager you will build reliable daily operations and service routines that scale our guest experience. You will set up simple processes and team habits that help everyone deliver consistent, warm service.