Follow up with customers to understand their needs, provide suitable product recommendations, and enhance overall customer experience.
Manage customer records and support CRM database updates to ensure accurate customer information for follow-up activities.
Support the planning and execution of online and offline member activities, including Member Days, VIP events, customer appreciation events, and customer engagement activities.
...
customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
Act as a subject matter expert on Lazada's logistics operations, staying updated on policies, procedures, and system updates to provide accurate information.
Contribute to the development and implementation of customer service strategies to enhance overall customer satisfaction and loyalty.
Serve as a key point of contact for customers, addressing inquiries, concerns, and issues related to logistics and delivery services.
...
Proficient in Microsoft Office applications
particularly Excel and Word.
Strong data entry and administrative skills with a high level of accuracy.
Good customer service and communication skills.
Attention to detail and accuracy in handling documents and records.
Knowledge of DO processes
invoicing
and AR collection is an added advantage.
Follow up with customers to understand their needs, provide suitable product recommendations, and enhance overall customer experience.
Manage customer records and support CRM database updates to ensure accurate customer information for follow-up activities.
Support the planning and execution of online and offline member activities, including Member Days, VIP events, customer appreciation events, and customer engagement activities.
...
customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
Follow up with customers to understand their needs, provide suitable product recommendations, and enhance overall customer experience.
Manage customer records and support CRM database updates to ensure accurate customer information for follow-up activities.
Support the planning and execution of online and offline member activities, including Member Days, VIP events, customer appreciation events, and customer engagement activities.
...
customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
Follow up with customers to understand their needs, provide suitable product recommendations, and enhance overall customer experience.
Manage customer records and support CRM database updates to ensure accurate customer information for follow-up activities.
Support the planning and execution of online and offline member activities, including Member Days, VIP events, customer appreciation events, and customer engagement activities.
...
customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
+3
Posted
5 days ago
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We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.