Call customers to advise them about service changes or car pick-up times
Maintain positive customer relationships to ensure repeat business
Ensure strict compliance to company policies & procedures pertaining to branch parts operations and inventory control/issue and assist in the achievement of the targeted stock turnover ratio.
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Individuals with high sense of hospitality and responsibility are encouraged to apply.
Responsibilites:
Attend to customer enquiry, request and provide amicable solutions, ensure the vehicle is delivered on time with all the required checking and repair done, comply with Honda SST in daily operations.
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Answer Phone Calls, Emails and Drive Ins to address any customer concern with the highest level of response and attention
Return missed phone calls, email in no less than 5 minutes
Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
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