Career Horizons Hiring! Full Time Senior Customer Service Executive - Mandarin Speaker in Selangor, Earn up to MYR 4,000 - Ricebowl

Education

• Minimum SPM holder.
  

Experience

• Minimum 2 yearsof experience in theFreight Forwarding.
  

Skills & Competencies

• Excellent communication and interpersonal skills.

• Strong customer-focused mindset with keen attention to detail.

• Ability to work independently with minimal supervision.

• Proficient in English, Malay, and Mandarin

• Handle customer inquiries via phone, email, chat, or other communication channels.

• Resolve escalated customer complaints in a professional and timely manner.

• Provide guidance and coaching to junior customer service representatives.

• Monitor service quality and ensure compliance with company policies and SLAs.

• Maintain accurate customer records and documentation.

• Collaborate with internal departments to solve customer issues efficiently.

• Identify process improvement opportunities to enhance customer experience.

• Prepare reports on customer feedback, service performance, and recurring issues.

• Support onboarding and training of new customer service staff.

• 5 Working Days
• Training Provided
• Medical and Hospitalisation Leave
• Annual Leave
• EPF
• SOCSO
• EIS