Agensi Pekerjaan SRM Hiring! Full Time Customer Service Executive in WP Kuala Lumpur, Earn up to MYR 4,500 - Ricebowl

Recent graduates are welcome to apply.

Possess good communication and expression skills, adaptability, and customer service awareness.

Proficient in Microsoft Office software (e.g., Word, Excel), experience with CRM (Customer Relationship Management) systems is a plus.

Answer incoming customer calls, address customer inquiries about products or services, and provide professional solutions.

Handle customer inquiries, complaints, and feedback through channels such as phone, email, or online chat to ensure customer satisfaction.

Record and update customer information and interaction records to maintain the accuracy of the customer database.

Assist customers with daily operations such as order processing, account management, and information inquiries.

Collaborate with relevant internal departments (e.g., sales, technical support) to resolve customer issues promptly and effectively.

Collect customer feedback and propose suggestions for product or service improvements to management.