全职 Software Support Executive (Mandarin Speaker) 工作, 薪水 up to MYR 5,500, Easytech International Selangor 公司招聘中 - Ricebowl

• Diploma or Degree in IT, Computer Science, or related field.

• Good communication skills in English and Bahasa Malaysia.

• Mandarin speaking is a must as the role requires supporting many Mandarin-speaking customers.

• Knowledge of Microsoft SQL Server or MySQL is an advantage.

• Strong problem-solving skills and a customer-oriented attitude.

• Able to work independently and as part of a team.

• Fresh graduates and internship candidates are encouraged to apply.

• Provide application support to customers via phone, email, WhatsApp, and remote access.

• Troubleshoot issues related to EasySales mobile apps, web portals, and system synchronization.

• Record and follow up on customer inquiries, issues, and support requests.

• Conduct basic user training and assist customers in using the system.

• Escalate technical issues and bugs to the development team when necessary.

• Perform ad-hoc tasks assigned by team leaders.

Benefits

• Full-stocked pantry with coffee, tea, biscuits, snacks, and beverages.

• Freshly ground coffee from our semi-automatic coffee machine.

• Medical and dental benefits.

• Gym membership subsidy.

• Smart casual working attire.

• Festive celebrations and birthday celebrations.

• Bi-monthly sports activities

• Yearly company trip.

• Friendly and supportive working environment.

• Opportunities for learning, growth, and career development.

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance
• EIS
• Annual Bonus
• Allowance Provided
• Company Trip
• 5 Working Days