As a member of the broader Services team, the candidate will have direct responsibility for diagnosing and resolving complex integration and call & digital flow issues and outages.
Ideal candidates will possess high proficiency in CXOne studio & DFO or a similar technology, and have extensive delivery experience of complex contact center solutions.
Leverage understanding of contact center operations DFO configuration in CXOne.
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CXOne studio
DFO
Genesys
inContact
Cisco
Microsoft
Avaya
RESTful API
SOAP API
Object-Oriented Analysis
Object-Oriented Design
Microsoft Dynamics
Amelia
Azure
AWS
Agile Development Methodology
SDLC
DevOps
ACD
IVR
WFM