合同工 Customer Service Representative (24/7 Shift) - RM 3000 - Sunway 工作, 薪水 up to MYR 3,300 + overtime, Promicom Services (M) Selangor 公司招聘中 - Ricebowl

• Strong communication and problem-solving skills.

• High attention to detail and adaptability to a fast-paced, changing environment.

• Bachelor’s degree preferred.

• Fluent in English

• Willing to work on rotational shifts (24/7 coverage).

• Proficient in Microsoft Office and familiar with customer service systems.

• A team player with resilience, patience, and a continuous learning mindset.

Customer Service Representative (24/7 Shift)
Location: Sunway Square Corporate Towers (Shell HQ)
Employment Type: 1 Year Contract
Working Hours: 24/7 rotational shifts (Shift allowance: RM550/month)
Base Salary: RM2,800 - RM 3,000/month
Shift Allowance: RM 550/Month

Shift 1 (Morning): 9:00 AM – 6:00 PM
Shift 2 (Evening): 3:00 PM – 12:00 AM
Shift 3 (Night): 12:00 AM – 9:00 AM

About the Role

As a Customer Success Specialist (E-Mobility), you’ll represent Shell’s E-Mobility business by delivering exceptional customer experiences across various communication channels. You’ll handle enquiries, resolve issues efficiently, and support our customers in embracing Shell’s electric mobility solutions.

This role is ideal for individuals who are customer-oriented, adaptable, and eager to work in a fast-paced environment supporting the future of sustainable energy.

Key Responsibilities

Customer Support: Handle front-line customer enquiries via phone, email, and ticketing platforms, including promotions, account enquiries, and feedback.
Issue Resolution: Take ownership of customer issues, ensuring timely follow-up and resolution by coordinating with internal and external partners.
Loyalty Management: Manage customer registrations, data updates, and loyalty-related enquiries while ensuring data accuracy.
Digital Support: Encourage customers to use digital self-service tools and provide support for online platforms and apps.
Process & Collaboration: Work closely with internal teams and third-party vendors to ensure seamless customer experiences and system integrity.
Continuous Improvement: Participate in system testing, process enhancements, and operational initiatives to improve service delivery.

• EIS
• SOCSO
• EPF
• Medical and Hospitalisation Leave
• Annual Leave
• Medical Insurance
• 5 Working Days
• Training Provided