全职 Customer Service Representative 工作, 薪水 up to MYR 4,000, Agensi Pekerjaan Recruit Express WP Kuala Lumpur 公司招聘中 - Ricebowl

Call Centre, Banking or Customer Service environment: 1 year (Preferred)

Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations

Deliver 24 hour one-stop customer service.

Ensures highest standard of service delivery on personalized phone services to our customers.

Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.

Handling and resolving customer complaints proficiently.

Displaying a high level of quality and professionalism when dealing with customers.

Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.

Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

Enters customer data and other relevant information into the relevant systems (as required) completely and accurately.

Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer

Maintains confidentiality of the Bank’s customers and data.

Proactively identifying, researching and gathering feedback from customers to improve and enhance customer’s experience.