- Jalan Raja Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50480

工作地点
职位描述
任职资格
Call Centre, Banking or Customer Service environment: 1 year (Preferred)
Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations
岗位职责
Deliver 24 hour one-stop customer service.
Ensures highest standard of service delivery on personalized phone services to our customers.
Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.
Handling and resolving customer complaints proficiently.
Displaying a high level of quality and professionalism when dealing with customers.
Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.
Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
Enters customer data and other relevant information into the relevant systems (as required) completely and accurately.
Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer
Maintains confidentiality of the Bank’s customers and data.
Proactively identifying, researching and gathering feedback from customers to improve and enhance customer’s experience.
好处
所需技能
LRT - MASJID JAMEK
0.5 km
LRT - PLAZA RAKYAT
0.7 km
LRT - DANG WANGI
0.8 km
MRL - BUKIT NANAS
0.8 km
MRT - MERDEKA
0.9 km
LRT - BANDARAYA
0.9 km
KTM - BANK NEGARA
1.0 km
MRL - MEDAN TUANKU
1.0 km
MRT - PASAR SENI
1.1 km
LRT - PASAR SENI
1.1 km
MRL - RAJA CHULAN
1.1 km
MRT - BUKIT BINTANG
1.2 km
MRL - BUKIT BINTANG
1.2 km
MRL - HANG TUAH
1.2 km
MRL - IMBI
1.3 km
重要安全守则
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