Kimkaba Hiring! Full Time Customer Support Agent in Selangor, Earn up to MYR 4,500 + bonus - Ricebowl

Provide exceptional customer support via phone, email, and chat, addressing inquiries and resolving issues promptly and efficiently.

Develop and maintain a deep understanding of Kimkaba Sdn Bhd's products and services to accurately answer customer questions and provide guidance.

Actively listen to customer concerns, demonstrating empathy and patience to build rapport and ensure customer satisfaction.

Collaborate with internal teams to escalate complex issues and ensure timely resolution, maintaining clear and concise communication throughout the process.

Document all customer interactions, feedback, and resolutions accurately in the CRM system for future reference and analysis.

Contribute to the continuous improvement of customer service processes and procedures by providing feedback and suggesting enhancements.

Adhere to company policies and procedures, ensuring a consistent and high-quality customer experience.

Effectively communicate in both English and Mandarin to cater to a diverse customer base.

Handle customer complaints and difficult situations with professionalism and a solutions-oriented approach.

Assist in training new customer service representatives on company products, services, and support protocols.

Serve as the primary point of contact for customer inquiries via phone, email, and chat, addressing questions about products, services, and account information with a high degree of accuracy and professionalism.

Troubleshoot and resolve customer issues effectively and efficiently, escalating complex problems to the appropriate internal teams when necessary, while maintaining ownership of the customer's experience.

Educate customers on product features, benefits, and best practices, providing guidance and support to ensure they maximize their value from our offerings.

Process customer orders, returns, and exchanges accurately and in a timely manner, adhering to company policies and procedures.

Gather customer feedback through various channels, identifying trends and areas for improvement in products, services, and customer support processes.

Maintain detailed and accurate customer records in the CRM system, documenting all interactions, resolutions, and follow-up actions.

Collaborate with sales and technical teams to ensure a seamless customer journey and to provide feedback on customer needs and market trends.

Proactively identify opportunities to enhance the customer experience and build strong, long-lasting relationships.

Assist in the development and updating of customer service documentation, FAQs, and training materials.

Contribute to a positive team environment by sharing knowledge, supporting colleagues, and participating in team meetings and initiatives.