Iconix Venture Hiring! Full Time Customer Relationship Management Executive in Selangor, Earn up to MYR 3,000 + commission - Ricebowl

KEY REQUIREMENTS

• Diploma / Degree in Marketing, Business, or related field

• 1–3 years’ experience in CRM / Customer Service / Sales

• Strong communication skills (Bahasa Melayu & English)

• Familiar with CRM tools (WhatsApp CRM tools)

• Good analytical and problem-solving skills

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KEY SKILLS

• Customer relationship management

• Communication & negotiation

• Data analysis

• Time management

• Attention to detail

1.      Customer Data Management

•  Maintain and update customer database in CRM system

• Ensure accuracy and proper segmentation of customer data

• Track customer behavior, purchase history, and engagement

2.      CRM Campaign Execution

• Plan and execute CRM campaigns (WhatsApp, Email, SMS)

• Develop promotional messages, follow-ups, and retention campaigns

• Coordinate with marketing team for campaign alignment

3.      Customer Engagement & Retention

• Build strong relationships with customers

• Handle customer inquiries, complaints, and feedback

• Implement strategies to increase repeat purchases and loyalty

4.      Sales Support

• Assist in lead generation and conversion activities

• Follow up with potential customers to close sales

• Support promotional campaigns and product launches

5.      Performance Tracking & Reporting

• Monitor CRM performance (conversion rate, response rate, retention rate)

• Prepare daily and weekly CRM reports

• Analyse data to improve campaign effectiveness

6.      Coordination & Improvement

• Work closely with Sales, Marketing, and Customer Service teams

• Suggest improvements for customer journey and experience

• Stay updated on CRM tools and trends

• Annual Leave
• Medical and Hospitalisation Leave