Key Qualifications & Skills:Education: SPM / STPM / Diploma (Electrical / Electronic Engineering or related technical field). Certificate in Industrial Electronics / Electrical Technology (e.g., SKM Level 3–4) acceptable. Degree holders are welcome to apply.Experience: Minimum 1–2 years of hands-on technical experience; prior exposure to battery systems (lead-acid or lithium) is an added advantage.Technical Skills: Basic knowledge of electrical systems, battery testing equipment, and Microsoft Office (Excel / Word / Powerpoint).Problem-Solving: Good analytical and troubleshooting skills with a practical, hands-on approach.Communication: Fluent in Bahasa Malaysia and English (verbal and written); Mandarin (verbal and written) will be added advantage; ability to communicate technical matters clearly to customers.Travel: Willing and able to travel within Malaysia on short notice (possess valid driving license preferred).Work Style: Self-motivated, able to work independently with minimal supervision, and comfortable working under pressure.Team fit: Customer-focused, reliable, and a good team player.
Education
SPM / STPM / Diploma (Electrical / Electronic Engineering or related technical field). Certificate in Industrial Electronics / Electrical Technology (e.g., SKM Level 3–4) acceptable. Degree holders are welcome to apply
Sijil Vokasional Malaysia (SVM) in electrical or electronic field (Network/Computer); OR
Sijil Pelajaran Malaysia (SPM) or equivalent qualification recognised by the Government AND Sijil Kemahiran Malaysia (SKM) level 2/3 or equivalent qualification.
Be able to converse and write in English and Bahasa Melayu.
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Training in a Technical discipline having served an apprenticeship or equivalent with 1-2 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered. Ability to work shifts that may include weekends and holidays
Must be able to Meet the physical requirements of this role.
To effectively present information to an internal department, client, management and/or colleagues.
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Account management and client relationship building
Sales strategy and business development
Ability to listen and understand customers
Sales skills
Proven sales experience
Communication and interpersonal skills
Analytical and problem-solving ability
Presentation and proposal writing
Customer service orientation
Time and project management
Sales reporting skills
Customer Relationship (external as well as internal)
• Guide customer according to solution trees and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.). If not successful inform customer about next steps.
• If necessary cancel a customer incident at customer's request or update the information in the ticket and answer on customer enquiries regarding status of request processing (e. g. Engineer Time of Arrival).
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Mandarin Language Proficiency
Customer Service
Communication Skills
Active Listening
Problem Solving
Troubleshooting
Mandarin
English
Technical Support
Customer Support
Customer Care
Multitasking
fresh graduates
Mandarin Language Proficiency
Customer Service
Communication Skills
Active Listening
Problem Solving
Troubleshooting
Mandarin
English
Technical Support
Customer Support
Customer Care
Multitasking
fresh graduates
Customer Service
Technical Support
Helpdesk Management
Medical Device Support
Problem-Solving
Communication Skills
Troubleshooting
Customer Relationship Management
Electronics
Electrical Knowledge