Pass Bahasa Malaysia Language including an oral test at the Sijil Pelajaran Malaysia (SPM) level.
Possess a Bachelor's Degree in Computer Science, Information Technology, or an equivalent qualification in a relevant field recognized by the Government.
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Strong understanding of investment compliance monitoring, equity markets, portfolio monitoring and regulatory reporting requirements.
Familiarity with Substantial Shareholding Reporting (SSR), investment guidelines, Internal Risk Limits and disclosure requirements across domestic and global markets.
Knowledge of compliance monitoring systems, investment data flows and reconciliation processes (e.g. CRIMS, Eagle, custodial feeds, RPA and dashboarding tools).
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Microsoft Office
Microsoft Word
Microsoft Outlook
Time Management
Communication Skills
Administrative Support
Organizational Skills
Logistics Coordination
Teamwork
Lead the “Area Manager” Initiative:Direct Engagement: Be the primary driver of direct, face-to-face engagement with unmanaged merchant partners in your area. You'll conduct regular visits, build rapport, and embody the human connection we value.Execution & Oversight: Take ownership of the "Area Manager" playbook. You'll set visit schedules, define key discussion points, and ensure the quality of every interaction to maximize impact.Resource Management: Effectively deploy any assigned resources to maximize our reach and support for unmanaged merchants.2. Nurture Merchant Relationships & Solve Problems:Build Trust: Foster strong, lasting relationships by understanding merchants' needs and acting as their reliable point of contact.Proactive Resolution: Be the first line of defense for our merchants. You'll identify and rapidly resolve operational issues, technical glitches, or other concerns, escalating complex issues when necessary.Empower Merchants: Educate partners on how to use Grab's tools (e.g., Merchant App, marketing features, dashboards) to help them thrive and grow their business.Champion Feedback: Systematically gather feedback from merchants and channel it back to our internal teams (product, operations, support) to drive continuous improvement.3. Monitor Performance & Gather Market Intelligence:Track Key Metrics: Monitor KPIs, including merchant engagement rates, satisfaction scores, issue resolution time, retention rates, and tool adoption.Analyze & Optimize: Use data to identify trends, pinpoint areas for improvement, and celebrate success stories within your area.Be a Local Expert: Become the go-to expert on your area's merchant landscape, competitive environment, and local market nuances to identify growth opportunities.4. Collaborate & Advocate Internally:Cross-Functional Collaboration: Work hand-in-hand with teams like Sales, Operations, Marketing, and Product to ensure a seamless and positive merchant experience.Advocate for Partners: Be the voice of our merchants within Grab, ensuring their perspectives are considered in strategic decisions and product roadmaps.5. Drive Operational Excellence:Process Improvement: Continuously look for ways to refine our processes to boost efficiency and effectiveness.Share Best Practices: Document successful engagement strategies and problem-solving approaches to share with other Area Managers and internal teams.What We're Looking For: Key QualitiesExceptional Interpersonal Skills: You are a people person who can build genuine connections and rapport with anyone.Problem-Solving Prowess: You can think on your feet and quickly address challenges.Proactive & Self-Driven: You are a go-getter who can manage your area independently and drive initiatives from start to finish.Data-Oriented Mindset: You're comfortable tracking performance, analyzing data, and making informed decisions.Empathy: You have a true dedication to understanding and serving our merchant partners.Resilience: You can handle challenges with a positive and persistent attitude.
Pass Bahsa Malaysia Language including an oral test at the Sijil Pelajaran Malaysia (SPM) level.
Possess a Bachelor's Degree in Computer Science, Information Technology, or an equivalent qualification in a relevant field recognized by the Government.
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Minimum 3–5 years of experience in digital operations, business systems, process improvement, business analysis, project coordination, or related roles.
Experience coordinating software implementation, system enhancements, digital transformation initiatives, or business systems projects.
Experience documenting workflows, SOPs, process maps, and operational procedures.
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Digital Operations Management
Process Improvement
Project Management
Data Analysis
Team Leadership
Supply Chain Optimization
Logistics Technology
Performance Monitoring
We are a Bursa-listed group operating multiple business units across Malaysia (currently 5 and growing), supporting more than 300 users. As the group expands, we are looking for a practical and accountable Group IT Manager to strengthen group-wide IT stability, governance, team structure and digital capabilities.
This is a hands-on leadership role reporting directly to the Director. You will not be expected to handle day-to-day technical support personally; however, you must be technically credible enough to lead system administrators, evaluate infrastructure decisions and hold external vendors accountable. The immediate priority is stable, reliable and well-monitored IT operations. Over time, the role will grow into driving practical digitalisation, automation, reporting and AI-enabled improvements.
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Education: Minimum SPM, STPM, or Diploma in Business, Marketing, IT, or a related field.
Experience: 1–2 years of experience in sales support, retail counter sales, or customer service is preferred. Fresh graduates are welcome to apply.
Language Skills: Proficiency in Bahasa Malaysia and English. The ability to speak or write in Mandarin is a strong advantage for communicating with specific networks.
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Equipment Maintenance
Troubleshooting
Quality Control
Assembly Line
Safety Procedures
Technical Drawings
Problem Solving
Teamwork
Attention to Detail
Communication Skills
Language Skills:Must be able to understand and communicate effectively in bothChineseandEnglish.
Experience:Open to fresh graduates! No prior experience is required, but a strong willingness to learn is essential.(Note: Any prior experience or knowledge in digital marketing is a strong advantage and will be highly scored).
Technical Skills: Strong computer literacy. Must be comfortable using standard office software (e.g., Google Workspace, Microsoft Office) and navigating web browsers.
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