Responsibilities:

1.Managing and determines branches cash flow, expenses, sales records

2.Oversees the performance of staff who work in branches

3.Manage and complete daily store operation jobs

4.Market merchandising by studying promotion, pricing, product display, stock control and stock manage.

5.Achieve the sales target

6.Resolve customer problems

7.Contributing to the team in order to accomplish and achieve the result and team work

8.Able to undertake the ad-hoc tasks and related duties as and when required from time to time which assigned by the superior

Location-Johor, Kedah, Kuala Lumpur, Malacca, Negeri Sembilan, Pahang, Penang, Perak, Selangor

Responsibilities

1. Provide assistance in daily operation of outlet

2. Provide assistance in monitoring retail staff

3. Assist in the inventory control and stock manage of outlet

4. Assist in stock count and stock tracking

Location-Johor, Kedah, Kuala Lumpur, Malacca, Negeri Sembilan, Pahang, Penang, Perak, Selangor

We are hiring a creative Manager - Personal Financial Services (Customer Service & Operations) to join our stellar team at Hong Leong Bank in Yong Peng, Johor.

Growing your career as a Full Time Manager - Personal Financial Services (Customer Service & Operations) is an awesome opportunity to develop productive skills.

If you are strong in communication, leadership and have the right drive for the job, then apply for the position of Manager - Personal Financial Services (Customer Service & Operations) at Hong Leong Bank today!

If you are looking to excel and make a difference, take a closer look at us

Key Responsibilities and Accountabilities

Functional (job responsibilities) . Ensure internal control and compliance are not compromised.

. Champions service performance within the branch (queue management, complaint handling, SST uptime, customer experience)

. Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors

. Staff Capacity planning (staff leave administration & relief arrangements)

. Ensure Self-Audit Check is carried out diligently as required

. Succession Planning for 2nd liners to take on higher role, i.e. CSOM position

. Drive CASA deposit base growth and customer growth and cross selling to achieve branch ops target assigned.

. Work towards Unit Trust and Banca certification.

. Relief Branch Manager functions as and when required.

Managerial (team/group responsibilities)

. Oversees the Day to Day Activities of Subordinate Tellers and CSEs

. Train & coach Tellers & CSEs

. Performance Review

Organizational (organizational responsibilities)

. Represent HLB in relationship building with community

. Process improvement & cost down initiatives Jobholder Requirements Indicate the minimum requirements expected of a jobholder in order to perform the job satisfactorily

Education/Qualification

. Minimum Diploma/Degree Holder

. SPM/STPM with related working experience

Experience

. Related working experience in Financial Institution or related fields (banking operations)

Special Skills

. Service Oriented Mindset

. Banking operations, knowledge in BSA, ECM, ABM Rules, BASEL II, FATCA

. Good interpersonal & communication skills . Strong organization & planning skills

Certification/Licensing Requirements

. PCE (general), PCE (life)

Benefits of working as a Manager - Personal Financial Services (Customer Service & Operations) in Yong Peng, Johor:

Learning opportunities

Advancement opportunities

Competitive salary