We are hiring a creative Manager - Personal Financial Services (Customer Service & Operations) to join our stellar team at Hong Leong Bank in Yong Peng, Johor.
Growing your career as a Full Time Manager - Personal Financial Services (Customer Service & Operations) is an awesome opportunity to develop productive skills.
If you are strong in communication, leadership and have the right drive for the job, then apply for the position of Manager - Personal Financial Services (Customer Service & Operations) at Hong Leong Bank today!
If you are looking to excel and make a difference, take a closer look at us
Key Responsibilities and Accountabilities
Functional (job responsibilities) . Ensure internal control and compliance are not compromised.
. Champions service performance within the branch (queue management, complaint handling, SST uptime, customer experience)
. Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors
. Staff Capacity planning (staff leave administration & relief arrangements)
. Ensure Self-Audit Check is carried out diligently as required
. Succession Planning for 2nd liners to take on higher role, i.e. CSOM position
. Drive CASA deposit base growth and customer growth and cross selling to achieve branch ops target assigned.
. Work towards Unit Trust and Banca certification.
. Relief Branch Manager functions as and when required.
Managerial (team/group responsibilities)
. Oversees the Day to Day Activities of Subordinate Tellers and CSEs
. Train & coach Tellers & CSEs
. Performance Review
Organizational (organizational responsibilities)
. Represent HLB in relationship building with community
. Process improvement & cost down initiatives Jobholder Requirements Indicate the minimum requirements expected of a jobholder in order to perform the job satisfactorily
. Minimum Diploma/Degree Holder
. SPM/STPM with related working experience
. Related working experience in Financial Institution or related fields (banking operations)
. Service Oriented Mindset
. Banking operations, knowledge in BSA, ECM, ABM Rules, BASEL II, FATCA
. Good interpersonal & communication skills . Strong organization & planning skills
. PCE (general), PCE (life)
Benefits of working as a Manager - Personal Financial Services (Customer Service & Operations) in Yong Peng, Johor: