Diploma, Advanced Diploma, or Higher Diploma in Business Studies, Business Administration, Management, or a related field.
Proficient in Customer Relationship Management (CRM) systems, Google Workspace (Google Calendar and Google Meet), Microsoft Office Suite (Word, Excel, PowerPoint, and Access), and other office productivity tools.
Strong interpersonal and communication skills with experience in public relations, customer service, and stakeholder engagement.
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Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
Possess good telephone etiquette with a smiley voice.
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Minimum 4 years of relevant experience with secondary school education, or 3 years of relevant experience with a first-level university degree in business administration, accountancy, finance or any discipline.
Proficiency using computers and Microsoft Office applications such as Word, Excel etc.
Experience handling structured requests or service management systems (e.g. ServiceNow) is desirable.
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Minimum Diploma in any field, with 2 years’ experience in Customer Service; Degree Holder in any field (Added advantage if working experience is similar industry)
Excellent Telephony, Communication and Interpersonal skills
Minimum Diploma in any field, with 2 years’ experience in Customer Service; Degree Holder in any field (Added advantage if working experience is similar industry)
Excellent Telephony, Communication and Interpersonal skills
Education: Bachelor’s Degree or Diploma in Business Administration, Operations Management, or a related field.
Experience: Minimum 3 years of experience in operations, branch support, administration, or a related field. Experience in monitoring operational performance, TAT, and compliance is highly preferred.
Candidate must possess at least a SPM, Diploma or Bachelor’s Degree in Business Administration, Customer Service, Marketing, or a related field.
Minimum 1-2 years of experience in customer support, client relations, or service coordination (experience in B2B, automotive, or heavy machinery industries is an added advantage).
Strong language proficiency in English, Bahasa Malaysia, and Mandarin (both spoken and written) to effectively communicate with our diverse client base and internal teams.
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