Cocktail and beverage preparation
Knowledge of spirits
wines
beers and other beverages
Basic cocktail-making techniques
Bar setup and closing procedures
Garnishing and drink presentation
Inventory and stock handling
Good customer service and communication skills
Ability to work efficiently under pressure
Teamwork and coordination
Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
Possess good telephone etiquette with a smiley voice.
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Sales Techniques
Customer Relationship Management
Lead Generation
Communication Skills
Negotiation Skills
Product Knowledge
Time Management
Active Listening
Problem Solving
Goal Orientation