After-Sales Service Strategy
Team Leadership
Service Operations Management
Conflict Resolution
Problem-Solving
Customer Support
Customer Relationship Management (CRM)
Coffee preparation
Customer service
Team leadership
Inventory management
Cash handling
Beverage knowledge
Point of Sale (POS) systems
Food safety standards
Opening/closing procedures
Staff training
Staff training
Human Resources (HR)
Employee Relations
Recruitment/Talent Acquisition
Performance Management
HR Policies and Procedures
Compensation and Benefits
Training and Development
Prior HR experience in a fast-growing consumer-facing business—preferably Health & Wellness, FMCG, Retail, F&B, E-commerce or Live Commerce—is strongly preferred.
Experience supporting an owner-led SME through rapid team expansion, organisational restructuring or high-volume hiring for Sales, Live Hosts and Customer Service roles is an added advantage.
Bachelor’s Degree or Diploma in Human Resources, Business Administration, Industrial Relations or a related field.
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Human Resources Management
Recruitment and Staffing
Employee Relations
Performance Management
Compensation and Benefits Administration
HR Policies and Procedures
Talent Acquisition
Onboarding
HRIS Systems
Labor Law Compliance
SQL Accounting Software
Attention to Detail
Organizational Skills
Communication Skills
Time Management
Problem-solving Skills
Production Planning
Administrative Support
Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, any field.
Applicants must be willing to work in Bandar Botanic Capital, Klang.
Fresh graduates/Entry level applicants are encouraged to apply.
...
Human Resources Management
Employee Relations
HR Policies and Procedures
Talent Acquisition
Performance Management
Compensation and Benefits
HRIS (Human Resources Information System)
Labor Law Compliance
Onboarding