Human Resources Administration
Office Management
Record Keeping
Data Entry
Communication Skills
Microsoft Office Suite
Filing Systems
Employee Relations Support
Plan and prepare work plans & schedules, manage processes, coordinate & supervise progress to ensure smooth & timely delivery of projects. This includes identifying and coordinating resources required, sourcing relevant vendors, arranging meetings, proposals, quotations, negotiations & approvals, billing & payments to contractors with proper documentation.
Present & provide plans and reports about various projects; including regular communication of priorities, progress tracking & updates, identifying any issues, potential solutions and improvements; making agreed upon adjustments as appropriate to meet changing needs, making the best use of time & resources and in line with management direction.
Maintain records for projects including budget, timeline and key specifications, costings, drawings and other relevant documents, as well as any reports/ duties assigned by top management.
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Accounts Payable
Accounts Receivable
Bank Reconciliations
Data Entry
Invoicing
Bookkeeping
Attention to Detail
Record Keeping
Spreadsheet Software
Communication Skills
Time Management
Maintain regular contact with customers to promote sales and ensure debt collection.
Provide high-quality service to customers by promptly handling complaints and inquiries.
Ensure that day-to-day business documents are accurately recorded, generated and filed according to defined systems and within the required timeframes.
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Manage returns, refunds, exchanges, and disputes in line with company policy and each platform's guidelines.
Coordinate with TikTok Shop affiliates/creators and manage sample/commission requests where applicable.
Track shop performance metrics such as Shopee Penalty Points, TikTok Shop health score, response rate, and fulfillment rate, and take corrective action to stay compliant.
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Technical Investigation
Root Cause Analysis
Problem Solving
Engineering Principles
Report Writing
Data Interpretation
Client Communication
Attention to Detail
Forensic Analysis
Technical Documentation