Maintain IT asset inventory, technical documentation, and incident logs.
Ensure compliance with IT policies, procedures, and security best practices.
Support business-related technology projects, including advertising systems, card payment terminals, DuitNow, e-wallet integrations, and other digital initiatives.
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Monitor database systems to identify and resolve performance issues, bottlenecks, and data inconsistencies.
Collaborate with software developers, data analysts, and system administrators to integrate database solutions into applications and systems, and document database designs, configurations, and processes for knowledge sharing and future reference.
Conduct regular backups, disaster recovery planning, and database maintenance activities, stay updated with emerging database technologies and best practices to drive continuous
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Electrical Systems
Problem Solving
Technical Maintenance
Home Renovation
Plumbing
Air Conditioning Maintenance
Troubleshooting
Technical Support
Preventive Maintenance
HVAC Systems
Technical Repair
Ventilation and Air Conditioning (HVAC)
Air Conditioning Service
Air Condition Installation
Provide initial technical support and consultation to customers, addressing inquiries and guiding them through product selection and application considerations.
Maintain strong relationships with existing clients through regular follow-ups and understanding their evolving needs to identify potential upsell or cross-sell opportunities.
Participate in industry events, trade shows, and seminars to represent the company and expand professional networks.
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• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
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Application Support
IT Support
Troubleshooting
System Administration
Customer Service
Technical Support
Web Development
Application Development
Problem Solving
Attention to Detail
Communication
Verbal Communication
Human Resources (HR)
Employee Relations
Recruitment/Talent Acquisition
Performance Management
HR Policies and Procedures
Compensation and Benefits
Training and Development