Set ticket impact, urgency and prioritizes tickets, set user perception and expectation accordingly in terms of turnaround and response time
Ensure all tickets are followed up and actioned within stipulated time-frame to avoid backlog of tickets that has exceeded KPI, including tickets assigned to individuals and support queues managed by the team
Provide technical support to user issues on products supported in a systematic and logical way.
...
Collaborate closely with Product Owners, business users, internal departments, and external customers to understand business requirements and translate them into scalable and practical software solutions.
Ensure software delivery aligns with product goals, user experience, operational requirements, and customer expectations.
Define and maintain software development standards, architecture guidelines, coding practices, documentation standards, and security best practices.
...
Basic knowledge of Windows operating systems. ×
Basic understanding of computer hardware and software troubleshooting. ×
Teams and other business applications. ×
SQL Server / SQL
Microsoft Windows Server
Microsoft 365
AWS / Microsoft Azure
Database management
Application support
Software testing / UAT
Backend Development
.NET
C#.Net
ASP.NET
ASP.NET Core
SQL Server
API Development
Problem Solving
Troubleshooting
Banking
E-Commerce
Microservices Architecture
RabbitMQ
Apache Kafka
Redis
AWS
Azure Cloud
Backend Development
.NET
C#.Net
ASP.NET
ASP.NET Core
SQL Server
API Development
Problem Solving
Troubleshooting
Banking
E-Commerce
Microservices Architecture
RabbitMQ
Apache Kafka
Redis
AWS
Azure Cloud
Backend Development
.NET
C#.Net
ASP.NET
ASP.NET Core
SQL Server
API Development
Problem Solving
Troubleshooting
Banking
E-Commerce
Microservices Architecture
RabbitMQ
Apache Kafka
Redis
AWS
Azure Cloud
Backend Development
.NET
C#.Net
ASP.NET
ASP.NET Core
SQL Server
API Development
Problem Solving
Troubleshooting
Banking
E-Commerce
Microservices Architecture
RabbitMQ
Apache Kafka
Redis
AWS
Azure Cloud
To check the quality & ingest all contents for transmission and ensure the audio and video of all contents is of acceptable quality as per broadcasting standards
To store all ingested contents and to ensure its availability as and when required
Basic knowledge of Windows operating systems. ×
Basic understanding of computer hardware and software troubleshooting. ×
Teams and other business applications. ×
SQL Server / SQL
Microsoft Windows Server
Microsoft 365
AWS / Microsoft Azure
Database management
Application support
Software testing / UAT
Basic knowledge of Windows operating systems. ×
Basic understanding of computer hardware and software troubleshooting. ×
Teams and other business applications. ×
SQL Server / SQL
Microsoft Windows Server
Microsoft 365
AWS / Microsoft Azure
Database management
Application support
Software testing / UAT