Technical Support: Provide comprehensive technical support to customers regarding commercial vehicles. Respond to inquiries, troubleshoot, and resolve technical problems efficiently and effectively.
Warranty Processing: Handle vehicle warranty claims and ensure compliance with warranty policies and procedures. Coordinate with relevant departments to expedite claim approvals and ensure customer satisfaction.
Training and Education: Conduct training sessions for customers and internal staff on brand vehicle technology, maintenance procedures, and warranty-related processes. Ensure participants have a thorough understanding of the vehicles and warranty coverage.
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Assist in implementing the quality maintenance program and complying with government/statutory regulations (i.e. conducting regular audits of building and systems);
Assist in managing minor projects or improvement works or repair & replacement (R&R) works and supervise the works.
Assist in implementing the quality maintenance program and complying with government/statutory regulations (i.e. conducting regular audits of building and systems);
Assist in managing minor projects or improvement works or repair & replacement (R&R) works and supervise the works;
Prepare and justify for variation of works; and
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· Maintenance and quality assurance of national measurement standards and systems in temperature and humidity area to ensure their compliance with NMC’s quality system.
· Establishment of international equivalence of temperature and humidity measurement capabilities through participation in international measurement comparisons.
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You will be involved in Quality Assurance and Quality Control (QA/QC) inspections on lifts installations and systems in upgrading and new development projects to ensure compliance with specifications, authorities’ requirements, regulations and relevant codes. Your responsibilities could include processing of technical submissions and conducting surveys as well as feasibility studies on site. You will also provide technical support and advice to internal departments and carry out technical studies tapping on lift technical knowledge, big data and new IoT technologies.
What we are looking for
You should be meticulous and independent, keen to learn, have initiative and possess leadership qualities.
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Handling customer RFQ by sending quotation and following closely for quotation status.
Attend to customer's requirements & coordinate on the necessary support until order is fulfilled.
Coordinate with internal logistics, planners, purchasers, production, QA, and accounts receivable teams to process customer orders from purchasing order receipt through to invoicing and payments.
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Preparing worklist for and monitoring scheduled vessels dry-docking. Advance planning to ensure dry dockings are effectively planned and efficiently executed Strive to improve all aspects of the safety performance of the operating vessels.
Will require to travel overseas to attend to vessels when required. Key Qualifications & Skills Diploma in Marine Engineering with a few years seagoing/relevant experience serving as at least Class 4 COC and/or 4th Engineer experience.
Knowledge of ISM Good communication skills Remuneration packages will commensurate with experience
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Ability to troubleshoot machineries faults/defects and rectify same.
Coordinate with Class surveyors and Auditors to arrange Statutory & Class surveys/Audits to be carried out before expiry of the vessel’s certification.
Follow up the onboard maintenance system, monitor the deficiencies and non-conformities from vetting inspections, port state control, audits and flag state inspections
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Plan and carry out preventive maintenance of machineries.
Ability to troubleshoot machineries faults/defects and rectify same.
Coordinate with Class surveyors and Auditors to arrange Statutory & Class surveys/Audits to be carried out before expiry of the vessel’s certification.
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