Lead and mentor a small team of engineer of the technical department;
Assists with technical presentations to internal and external parties as required;
Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments;
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• Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
• Handles more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root cause analysis, and specialized knowledge for resolution, which may also involve in-house repair or coordination with OEM/suppliers. (Level 2/3 Support)
• Collaborate with cross-functional teams to escalate and resolve difficult issues.
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Lead and mentor a small team of engineer of the technical department;
Assists with technical presentations to internal and external parties as required;
Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments;
...
Lead and mentor a small team of engineer of the technical department;
Assists with technical presentations to internal and external parties as required;
Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments;
...
Conduct sales and market analysis periodically to manage sales growth and identify sales opportunities with existing accounts as well as generate high potential new leads.
Responsible for reporting of customer accounts and territory performance, and track sales opportunities progress in CRM and ERP systems.
Collaborate closely with engineering and quality teams to facilitate the fulfilment of customers sales enquiries and orders.
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To verify and evaluate the quality and performance of the equipment/ system according to the specification and requirement before delivery to the client
Involve in project early stage to understand the construction and Testing & Commissioning requirement
Ensuring work compliances to standards, in accordance with engineering practices
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Project Management: Manage and ensure successful completion of complex projects, including system upgrades, migrations, and integrations.
Technical Leadership: Provide guidance and mentoring to junior engineers, ensuring knowledge transfer and development within the team.
Complex Issue Resolution: Troubleshoot and resolve highly complex technical issues, coordinating with clients and vendors to ensure minimal downtime.
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Collaborate with cross-functional team members to organize and execute product training programs for key customers, ensuring alignment with business objectives and customer requirements.
Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters, and architects.
Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
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