Financial Coordination: Liaise with end-financiers, solicitors, and internal Finance teams on billing matters, loan disbursement, redemption sums, and collections to ensure smooth transaction flow.
Compliance & Verification: Verify sales documents, customer information, and payment details to ensure compliance with company SOPs, SPA requirements, and regulatory standards.
Customer & Stakeholder Coordination: Act as a point of contact for purchasers, solicitors, bankers, and internal teams to resolve queries and ensure smooth coordination of transactions.
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Responsible for monthly payroll calculation; complete declaration and payment of EPF, SOCSO, PCB as well as routine payments via official government portals.
Coordinate induction and vocational training for new hires, execute training plans; liaise with external training providers, track and collect feedback on training outcomes.
Maintain employee relations, mediate communication between staff and management, plan and organize staff activities.
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Conduct full-cycle recruitment for warehouse operators and office staff, including job ad publishing, resume screening and interview coordination.
Liaise with manpower agents and manage shift scheduling for warehouse employees.
Complete full employee onboarding procedures: draft employment contracts, collect staff documentation, and submit EPF, SOCSO and EIS registrations to relevant government authorities.
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Ensure seamless setup and operation of all technical equipment (cameras, microphones, switchers, streaming software) by conducting pre-event testing to confirm all systems are functioning optimally.
Ensure live streams meet technical standards and platform-specific requirements (e.g., TikTok, Shopee) for consistent, high-quality delivery.
Collaborate closely with the production team to plan, coordinate, and execute high-quality live streaming events and schedules.
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Oversee day-to-day financial operations including accounts payable, accounts receivable, and general ledger maintenance, ensuring timely and accurate transactions.
Oversee the preparation of accurate and timely monthly, quarterly, and annual financial statements (P&L, Balance Sheet, Cash Flow).
HQ Reporting: Prepare and submit complete, accurate, and consolidated financial reports (P&L, Balance Sheet, Cash Flow, and required analysis) to Singapore Headquarters within strict monthly and quarterly deadlines.
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Documentation & Data Accuracy: Maintain precise records of customer profiles, service histories, warranty claims, and technical reports with a commitment to zero-error documentation.
Cross-Department Support: Collaborate with the sales, accounts, and technical departments to ensure seamless coordination from machinery handover to after-sales care.
Customer Inquiry Management: Act as the primary point of contact for customer inquiries, service requests, and operational support via phone, email, and messaging platforms.
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