Design and develop Service Level Agreements (SLAs) while ensuring that they do not negatively impact the platform performance and only apply to relevant tickets.
Manage and process both standard and non-standard requests, with a particular focus on the Requests For Information (RFIs) to support business needs
Deliver on-demand training sessions to Silva key users, fostering knowledge sharing and skill development
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Handle tax projects such as transfer pricing and tax incentive application
Assist Tax Manager identify, analyse and apply effective risk management techniques and offer advice on possible tax risks
To conduct training, and to prepare client circular on latest updates and developments relating to Income tax, Sales and Service Tax and other tax rulings regularly
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Drive change management initiatives to support business transformation and regional alignment.
Oversee end‑to‑end HR operations across SEA, ensuring consistent, high‑quality delivery of HR services.
Manage C&B operations including payroll, taxation, and benefits administration, ensuring accuracy, timeliness, and compliance with local legislation.
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Design and develop Service Level Agreements (SLAs) while ensuring that they do not negatively impact the platform performance and only apply to relevant tickets.
Manage and process both standard and non-standard requests, with a particular focus on the Requests For Information (RFIs) to support business needs
Deliver on-demand training sessions to Silva key users, fostering knowledge sharing and skill development
...
Scope viability and agreement: Collaborate with GCC Execution manager (or relevant GCC technical leads) to ensure that the GCC scope is deliverable and supported by the necessary capabilities and capacities within GCC. Jointly validate the feasibility of the schedule, resource availability, and any unique delivery requirements for the GCC scope with GCC execution managers.
Governance & Process improvement: Champion common process that standardize how GCC is engaged in proposals (under Nexus model). Ensure the region and GCC teams use estimate tools, such as GPET. Ensure they also use templates, like Trusted Content.
Partner Management and Guidance: Serve as a trusted advisor to Sub-Regional Proposal Owners and Commercial teams on how best to use GCC capabilities in bids. Communicate the value proposition of GCC involvement (cost advantage, scalability.) and help ensure partner agreement. Provide guidance/training on GCC scope criteria, engagement processes, and best practices in GCC integration to avoid confusion about roles and expectations.
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Scope viability and agreement: Collaborate with GCC Execution manager (or relevant GCC technical leads) to ensure that the GCC scope is deliverable and supported by the necessary capabilities and capacities within GCC. Jointly validate the feasibility of the schedule, resource availability, and any unique delivery requirements for the GCC scope with GCC execution managers.
Governance & Process improvement: Champion common process that standardize how GCC is engaged in proposals (under Nexus model). Ensure the region and GCC teams use estimate tools, such as GPET. Ensure they also use templates, like Trusted Content.
Partner Management and Guidance: Serve as a trusted advisor to Sub-Regional Proposal Owners and Commercial teams on how best to use GCC capabilities in bids. Communicate the value proposition of GCC involvement (cost advantage, scalability.) and help ensure partner agreement. Provide guidance/training on GCC scope criteria, engagement processes, and best practices in GCC integration to avoid confusion about roles and expectations.
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