Customer Support: Assisting walk-in customers and resolving escalated client inquiries or returns.
Order & Inventory Management: Tracking stock levels, generating delivery orders, and processing sales invoices or quotations.
Database & Reporting: Maintaining accurate records of customer orders, inventory, and sales data. Ensure all documentation is accurate and properly filed.
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Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
Coordinate renovation activities by managing renovation applications, unit access arrangements, furnishing confirmations, renovation progress updates, and project completion status.
Monitor and update unit statuses throughout the renovation and handover process while ensuring accurate documentation and timely communication with all relevant stakeholders.
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Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
Coordinate renovation activities by managing renovation applications, unit access arrangements, furnishing confirmations, renovation progress updates, and project completion status.
Monitor and update unit statuses throughout the renovation and handover process while ensuring accurate documentation and timely communication with all relevant stakeholders.
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Customer Service
Point of Sale (POS)
Cash Handling
Transaction Processing
Inventory Management
Product Knowledge
Attention to Detail
Communication Skills
Problem Solving
Time Management
Teamwork
Upselling
Candidates should possess Training and coaching capabilities to guide clients and internal team members on solutions and sales best practices.
Candidates should possess Sales Management or account management skills to prioritize opportunities, track performance, and contribute to revenue growth.
Relevant experience in agency, property, or marketing-related sales is advantageous.
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