Ensure accurate documentation and timely processing of service-related claims.
Coordinate exchange and replacement cases, including internal applications, stock availability checks, Sales Order (SO) and Delivery Order (DO) creation, and delivery follow-up.
Monitor case status and ensure timely completion of service requests.
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Prepare regular sales and performance reports, identify growth opportunities and support initiatives to achieve online sales targets and business objectives.
Work closely with internal teams and external partners to ensure smooth eCommerce operations, order fulfilment, inventory accuracy and overall marketplace competitiveness.
Prepare regular sales and performance reports, identify growth opportunities and support initiatives to achieve online sales targets and business objectives.
Work closely with internal teams and external partners to ensure smooth eCommerce operations, order fulfilment, inventory accuracy and overall marketplace competitiveness.
① Documentation & Business Administration Prepare, organize, and manage internal business documents including agreements, consignment forms, vendor contracts, briefing decks, and meeting minutes. Keep our filing systems clean, up-to-date, and accessible. Support the team in drafting proposals, SOPs, and operational checklists.
② Customer Data Analysis & Coordination Compile and analyse customer data across platforms to identify patterns, purchasing behaviours, and segment trends. Help coordinate customer-facing communication workflows — including follow-up sequences, feedback collection, and retention touchpoints — working closely with our marketing team.
③ Collaboration & Partnership Coordination (Online) Plan and coordinate online collaboration deals end-to-end — from initial outreach tracking to briefing sheets, deliverable timelines, and post-collaboration reporting. You'll help manage our pipeline of KOL partnerships, gifted collaborations, and brand deals, ensuring nothing falls through the cracks.
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Maintain and nurture strong customer relationships through effective communication and proactive problem-solving, ensuring client satisfaction and repeat business.
Acquire and maintain comprehensive product knowledge of Connect Build's offerings, including exhibition design, marketing solutions, and event management services, to effectively address client inquiries and provide tailored solutions.
Utilize strong communication skills in English, Bahasa Malaysia, and Mandarin to effectively interact with clients, vendors, and team members from diverse backgrounds.
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Maintain and nurture strong customer relationships through effective communication and proactive problem-solving, ensuring client satisfaction and repeat business.
Acquire and maintain comprehensive product knowledge of Connect Build's offerings, including exhibition design, marketing solutions, and event management services, to effectively address client inquiries and provide tailored solutions.
Utilize strong communication skills in English, Bahasa Malaysia, and Mandarin to effectively interact with clients, vendors, and team members from diverse backgrounds.
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