Plan and prepare duty roster for retail staffs and prepare a backup plan. Example, if staff is absent, who will be replacing his/her shift. Such working hours shall be compiled and confirmed by 25th of every month.
Promotes optimum staff performance by coaching, counselling, and disciplining employees.
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Drive sales and work on sales initiatives to maximize sales potentials to achieve sales targets
Handle all employee disciplinary matters, provide counselling and enforce disciplinary actions
Ensure compliance of SOPs of selling standards, customer service quality and attitudes, grooming matters and adherence to all established operational policies and procedures
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Clear communication and track daily sales targets process, KPIs and training plans to team
Lead the orientation, coaching and performance review of team members
Support the marketing plans and activations set up as per calender and to ensure premium brand placement and visibility of all products and promotions
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Management Inventory and keep detailed records of customer orders and sales transactions.
Ability to engage with customers, understand their needs, recommend products, provide an exceptional shopping experience, handle complaints, and ensure client satisfaction.
Able to work weekends, evenings, and holidays as required by the shop's operating hours.
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Aligning standard operating procedures for daily tasks across all departments or positions (e.g., sales processes, reservations, and payment processes).
Monitoring and ensuring the progress of weekly, monthly, and annual branch objectives in line with upper management's planning and goals.
Maintaining close communication with upper management.
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