Debt Collection
Negotiation
Communication
Customer Service
Problem Solving
Conflict Resolution
Record Keeping
Legal Compliance
Payment Processing
Microsoft Office Suite
Drive stabilization of S4 ADC (After hyper-care & transition for R2.0 ARU2, T&T, R2.1, US) & Sustain Blueprint/BGSAP through Integrated Support Model (ISM) in Upstream/IG Assets.
Work closely with ADC Deploy in the transition to BAU based on the QC3 ISM Readiness list cover process knowledge upskilling, SU, APFP nomination, hyper care support. These networks span across process area and organization/teams ranging from Asset Management, Supply Chain, Project & Wells, HM and Finance.
Working closely with IT SOM to improve service delivery performance for ADC, BLP and BG ERP. For ADC, through the ISM call – work with IT-SOM and APFPs in live assets to quickly stabilize ADC solution after hypercare period. This is measured with stabilisation of the ticket count.
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To document the technical actions of problems resolved, and maintain spare parts inventory
THE JOB
To respond to customers’ calls to troubleshoot technical problems of medical devices so as to achieve customers’ satisfaction in turnaround and downtime
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Communicate with suppliers and relevant stakeholders to obtain missing information, clarify incomplete or unclear submissions, and confirm updates when required.
Identify data discrepancies, seek clarification where necessary and escalate unresolved issues to the supervisor in a timely manner while supporting the resolution process.
Identify and highlight recurring issues or gaps in requests and support improvements to enhance data accuracy and process efficiency.
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