Printing Technology
Graphic Arts
Graphic Design
digital printing
commercial printing
print production
HP Indigo
Canon
Ricoh
Xerox
Konica Minolta
Epson
Roland
Adobe Creative Suite
Illustrator
Photoshop
InDesign
Acrobat
Maintain accurate and up-to-date customer records, documenting interactions, transactions, and resolutions in the company's CRM system.
Collaborate with internal teams, including sales, production, and logistics, to ensure timely and efficient order fulfillment and customer satisfaction.
Provide product information and technical support to customers, addressing inquiries related to printing and packaging solutions.
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Customer service
Market Knowledge
Problem Solving
Phone Skills
Multi-tasking
Product Knowledge
Communication Skill
Documentation
Mandarin Language Proficiency
Commercial Documentation: Prepare, review, and issue accurate commercial quotations to prospective clients, executing rigorous pipeline follow-ups to maximize closing ratios.
Strategic Negotiations: Conduct price and contract negotiations effectively, aligning volume discounts strategically to meet or exceed monthly individual and regional sales targets.
Market Analysis & Reporting: Prepare comprehensive sales reports for monthly management meetings, mapping out performance metrics, target analysis, regional competitor movements, and localized strategies to boost sales.
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AI Workflow Experimentation: Leverage modern AI tools (Midjourney, Canva Magic Studio, Photoshop AI) to speed up composition, image generation, and workflow.
Visual Brand Elevation: Maintain a sharp, modern visual standard across all our online touchpoints.
Marketplace & E-Commerce Visuals: Create high-converting covers, promotional banners, and campaign layouts for TikTok Shop, Shopee, Lazada, and Easy.com.my.
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Adobe Creative Suite (Photoshop
Illustrator
InDesign)
Canva
AI tools (Midjourney
Canva Magic Studio
Photoshop AI)
Graphic Design
Multimedia
E-Commerce & Ad Sense
Print Knowledge