Follow up with customers to understand their needs, provide suitable product recommendations, and enhance overall customer experience.
Manage customer records and support CRM database updates to ensure accurate customer information for follow-up activities.
Support the planning and execution of online and offline member activities, including Member Days, VIP events, customer appreciation events, and customer engagement activities.
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customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
Procurement Coordination
Supplier Management
Negotiation
Inventory Control
Supply Chain Management
ISO 9001:2015 Documentation
Supplier Evaluation
Microsoft Excel
Microsoft Word
Documentation Control
Import & Export Coordination
Communication
Maintain accurate records and ensure full compliance with LMW (Licensed Manufacturing Warehouse) requirements and Malaysian customs regulations, including duty exemption management and documentation control.
Manage warehouse operations, ensuring high levels of inventory accuracy, efficient storage, and on-time delivery of materials to subcontractors and customers.
Lead supplier audits, evaluations, and requalification activities.
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Document Matching: Collect signed Delivery Orders (DOs) from storekeepers, perform 3-way matching (PR vs. DO vs. Invoice), and route to finance for payment.
Vendor Record Maintenance: Keep supplier lists, price catalogs, and delivery logs systematically updated.
Requisition Processing: Receive Purchase Requisitions (PRs) from site teams and check against material catalog and basic allowances. Initiate comparison pricing among vendors.
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