Issue Management & Closeout: Maintain and chair the Cx Issues Log, driving root-cause analyses and technical resolutions across general contractors, sub-contractors, and vendor specialists.
Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
Responsible for understanding and driving the customer/account P&L (sales, margins, mark- ups), contribution goals, inventory goals and any other specific cost drivers.